Hbcf Claims Team Leader

5 days ago

Parramatta, Australia iCare External Full time

**Parramatta**
- Coordinate daily operations of the claims team within the Home Building Compensation Fund (HBCF)
- 17.5% annual leave loading | 35 hour working week
- Hybrid working environment | Parramatta office base | Salary from $145,378 + super

**About the Role**

Monitor the quality and accuracy of the designated teams claim assessments ensuring our regulatory requirements and internal policies are met.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a HBCF Claims Team Leader you will:

- Analyse HBCF claims management performance and outcomes against the HBCF performance scorecard to ensure expected performance is achieved/maintained.
- Contribute to the ongoing development of the HBCF to improve the HBCF operational performance and our dealings with homeowners & claimants.
- Conduct performance reviews with team members and provide ongoing coaching to develop and enhance their skills.
- Collaborate with internal stakeholders to facilitate timely and effective claims resolution.
- Identify opportunities to streamline processes, enhance operational efficiency and implement best practices within the claims team.
- Monitor and manage claims management policy, guidelines and procedures for the Scheme, consistent with the Scheme’s objectives.

**Skills & Experience**
- Relevant degree qualifications, e.g. bachelor’s degree in business or other relevant discipline
- Experience in the negotiation of complex Home Warranty claims to achieve desired outcomes.
- Proven experience managing a team of up to 12
- Minimum five years’ experience in HBCF/Home Warranty claims environment or other relevant experience (desirable)

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

**you with the next step in your career.

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