Team Leader

1 week ago

Baulkham Hills, Australia The Hills Shire Council Full time

**Are you a passionate customer & information services professional?** Are you ready to take that next step in your career? **A new era** is beginning in the Customer Services & Venues Team, and you might be just what we are looking for We are looking for **an enthusiastic person** to **lead a multi-skilled team** as part of the broader multi-channeled Customer Service Centre. This role has a particular focus on** document management, mail room operations, and our general enquiries phoneline.**

**The role of our Team Leader - Customers & Information includes**:

- Leading a team of customer and information service professionals in the triaging of enquiries and correspondence, and provision of frontline customer service through Council’s general phone enquiry line, mailroom, e-requests, and inboxes.
- Ensuring that Council’s physical correspondence sent by Australia Post is processed efficiently and in a timely manner.
- Ensuring accurate and timely capturing of customer requests and metadata into corporate systems.
- Preparing and distributing staffing rosters in conjunction with Coordinators to ensure adequate skill level and resourcing across the branch.
- Processing customer transactions, and handling more complex and confidential transactions when required.

**Who we are seeking as our newest team member**:
A positive and engaged leader who has at least 3 years demonstrated experience in a similar role as well as:

- Diploma in Business or related field.
- Proven ability to translate contemporary customer service and records management theory into practice.
- Proven ability to lead a team in the delivery of a high standard of customer service.
- High level proven communication skills, including handling difficult customers.
- Experience in managing and improving process performance.

**Benefits of working with us**:
**Salary circa of $88k per annum (paid weekly)** + Superannuation + opportunity for Performance Bonus (up to 2% annual salary) and Organisational Bonus (up to $2K), learning & development opportunities, Waves Fitness & Aquatics Centre membership discounts, active Social Club, free undercover parking, modern office, and onsite café.

**Next steps**:

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