Level 1 Helpdesk Support

3 days ago

Melbourne, Australia Infotech People Full time

Exciting entry Level 1 Helpdesk support role with growth
- 3 month initial contract with view to permanent
- Excellent learning development opportunities

An awesome opportunity for you to one of Australia’s fastest growing network, cloud security consultancy.

We are seeking a Customer Service Representative to join our growing network and cloud security consultancy. In this role, you will be responsible for providing exceptional customer service and IT support to ensure a positive experience for our clients. You should have excellent communication skills and be able to take ownership of and resolve customer issues with ease.

**Key responsibilities**:

- Manage customer experience through exceptional communication and personal accountability
- Provide support for IT environments and troubleshoot basic technical issues
- Handle and own challenging calls with a strong work ethic and passion for helping others
- Collaborate with the team to provide technical incident, request, and change control support for major brand name customers
- Ensure quality delivery of cloud, networking, and security operations within defined service level agreements across multiple platforms
- Work on a rotating roster between the hours of 7:00am and 8:00pm, including accepting or supplying handover of tickets from our overseas team

**Requirements**:

- Basic troubleshooting knowledge and proficiency with computers with basic PC troubleshooting
- Strong attention to detail and ability to multitask
- Proactive and independent with a quick learning ability
- Ability to stay calm under pressure and work well in a team
- Desire to learn and grow in the field of technology, including cloud, security, networking, and more

**What's in it for you?**
- Long term contract once proven
- Real learning and career growth opportunities
- One of the best places to work in Australia
- Professional career development and technology training
- A friendly, active work environment where we work hard and play hard to succeed
- Opportunities to learn and develop your technology skills through on-the-job training and formal education, including cloud, security, networking, and more
- The chance to work with some of Australia's biggest brand name customers and make a meaningful impact in the IT industry.

Technologies learning opportunities includes but not limited to.
- Cloud (AWS, Azure)
- Security (Forcepoint, Checkpoint, Fortinet, Palo Alto, Forescout, etc)
- Network (Cisco/Arista)
- Active Directory and DNS
- Windows Server OS, Linux and VMware.
- Windows/ Linux / MacOS Platform
- Storage

This is a 3 month initial contract role with real long term potential once proven.

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