IT Helpdesk Manager

2 days ago

Melbourne City Centre, Australia HAYS Full time

IT Helpdesk Manager job available | Permanent | Immediate start

**Your new company**
A leader in the Australasian market of healthcare products in Melbourne requires an IT Infrastructure Manager for a permanent position with scope for progression. This organisation takes pride in providing exceptional service to its clients.

**Your new role**
In this exciting new role, you will be:

- Manage of service desk teams leads and team members.
- Providing guidance and leadership in managing, measuring, monitoring and improving the customer support experience.
- Overseeing all major incidents and service requests and taking ownership of business-wide communications.
- Handling escalations of key customers.
- Developing and managing SLA’s and managing team & individual KPI’s
- Developing procedures and processes for the Service Desk.

**What you'll need to succeed**
- Demonstrated experience in a Helpdesk Manager role.
- Strong knowledge of Windows Server, Microsoft Exchange, Office 365, Hardware and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- Prior experience allocating resources and working with vendors.

**What you'll get in return**
Working in a leading company where they develop and grow careers, you will be offered a permanent role with a competitive salary package. This organisation prides itself on internal promotion and career development. The support team are friendly, professional and promote a great working environment. The office is located in Docklands. Do not miss out

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2665007

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