Helpdesk Analyst
3 days ago
**Job Details**:
**Location**
Melbourne
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH97192_1672896606
**Contact**
Chris Mackay
**Posted**
about 2 hours ago
3 Month Initial Contract
CBD Location - Government Department
Generalist IT Support
This Government agency is seeking an IT Support Officer to assist with BAU activities and provide 1st and/or 2nd level technical support.
**Key Responsibilities**:
- Ability to troubleshoot Microsoft Office 365 ecosystem
- Technical support of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio visual equipment and mobility;
- Ability to articulate technical information to the targeted audience;
- Customer centric and customer focused;
- Professional customer service skills;
**Key Skills**:
- Strong experience in 1st and/or 2nd level technical support in ITIL Helpdesk environment.
- Excellent Windows 10 and Office 365 ecosystem knowledge, including Skype for Business & Teams client troubleshooting skills
- A good understanding of Microsoft Office 365 ecosystem
- Experience working with end user hardware technologies including laptops, printers, monitors, docking stations and mobile devices
- Excellent communication skills and customer service skills
**What' in it for you**:
CBD Location
Government Department
3 Month Initial Contract
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