Service Supervisor

_Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services._

**Purpose of the position**:

- Supports the Technicians and boilermaker/s in the daily activity and planning for work
- Understands how the site and operation works and looks for opportunities to drive cost reduction, early intervention repair work or improvements to extend operating life of all non straddle related equipment at the site
- Responsible for: daily customer service execution on quality and on time
- Accountable for: Customer satisfaction
- Ensure smooth day to day running of the site

**On offer**:

- ** Competitive salary package commensurate with experience**
- ** Opportunity to work for a Global Company**
- ** Learning & Development opportunities to progress your career**
- ** Paid Parental Leave**
- ** Employee Assistance Program**
- ** Employee Referral Program**
- ** Paid Community Service Leave**

**Main tasks and responsibilities**:
Kalmar Values
- Demonstrate compliance and commitment to the company’s values

Occupational Health & Safety Compliance
- Ensure all company policies and procedures are understood and adhered to by all site staff
- Ensure equipment / tools are maintained to safe and serviceable level
- Ensure the safety of all persons in the workshop, storage and crane testing area
- Ensure that all allocated work areas are maintained in a safe, clean and tidy condition at all times

Personal Development Plans (PDPs)
- Active participation in and commitment to the company’s Personal Development Plans (PDPs)

Site Duties
- Ensure all site service employees comply with Kalmar company procedures and regulations
- Ensure compliance of site maintenance agreement
- Ensure PM servicing is on time and up to date
- Ensure repair work is carried out efficiently to minimize machine down time
- Ensure all out of contract work is carried out in a timely and efficient manner
- Develop additional business within the port operation

Stock Control
- Supervise allocation of spare parts for service work
- Maintain spare parts stock levels to ensure availability of PM service parts
- Maintain spare parts stock levels to ensure availability of recommended stock holding
- Manage all assets to ensure effective utilisation

Reporting
- Provide regular and timely financial reporting to Services Director
- Provide regular and timely personnel utilisation reporting to the Services Director
- Provide technical reporting to the Services Director when required

Relationship building
- Liaise with client site representative
- Provide regular and timely reporting to client representative in line with site maintenance agreement
- Work in close cooperation with Dispatchers to align on efficient work plans

Warranty
- Ensure all warranty repairs are carried out in an efficient and timely manner

Company Assets
- Ensure that assets of the company in your control (vehicle, mobile phone, material etc) are maintained and kept in good condition and in accordance with the company’s policies and procedures

Additional
- Other duties as requested by your manager

**What you’ll need to succeed**:
Education
- Mechanical / electrical engineering tertiary qualification or;
- Formal trade qualification (mechanical / electrical)
- Completion of year 12

Experience
- Must have leadership experience experience within a mechanical or electrical industry
- Experience with cranes in the mechanical handling, port or industrial operations industry sector
- Previous experience in using a computer based service and or maintenance management system

Competencies
- Good customer communication, structured, service minded, customer-oriented
- Relationship building
- Team player
- Attention to detail
- Motivating, mentoring and inspiring people
- Excellent work ethic
- Ability to participate in all training and development programs
- Ability to get things done
- Cultural sensitivity and adaptability

Skills & Knowledge
- Ability to plan efficient service execution
- Exceptional people management skills
- Project management
- Knowledge in operating to a budget
- Knowledge in maintaining an investment budget
- Knowledge in maintaining spare parts inventory
- Advance skills in preparing reports
- Customer service skills
- Effective time management skills
- Sound analytical and numeracy skills
- Strong communication skills (written and verbal)
- Excellent interpersonal skills (ability to deal with all stakeholders in the business)

**You will be part of**:
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

**Interested to join?**:

- Kalmar (Nasdaq Helsinki: KALMAR) o