Field Service Coordinator

7 days ago

Notting Hill, Australia ABB Full time

**Field Service Coordinator**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Service Operations Manager

**Your role and responsibilities**:
In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is: Hybrid This role is contributing to the Electrification Services Business located in Notting Hill, Victoria. You will be mainly accountable for: - Assessing gaps in service delivery, contract execution, and customer focus and working with relevant business stakeholders and operations managers to mitigate the issues identified. - Maintaining and monitoring competency and certification databases. - Collaborating and supporting the Field Service Manager with resources allocation, training, procurement and inductions to maximize completion of customer service requests and contract delivery.

**Qualifications for the role**:

- Diploma or Certificate in Office Administration
- Have at least 2 years’ experience in a similar role
- Supply Chain order processing in particular with contractors / suppliers
- Experienced in SAP, Salesforce and MS Office
- Basic finance knowledge and commercial aspects of business
- Keen knowledge of financial reporting with ability to track project costs vs plans
- Strong attention to detail, highly flexible and demonstrable problem-solving skills
- Passion for safety, health and environment and for quality of work

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