Unified Communications Consultant

2 weeks ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- Technical Certification Bonus offered for your continuous learning and development
- Tailored career progression opportunities
- Flexible working options
- The ability to do what you love, in an environment that supports you
- Awesome work environment - monthly company wide recognitions, social club, sporting teams, discounted technology purchases, and more

**Your role**:
As a UC Consultant, you will be responsible for pre-sales consultation, solution delivery and supporting UC solutions for our clients.

Pre-Sales Consultation
- providing support for business aligned technical discussions, quotations, proposals, RFIs, RFPs.

Solution Delivery
- leading or working within a team to deliver solutions to our clients based on the required scope

Support
- be accountable for service related issues, including Moves, Adds and Changes. You will be a L3 technical resource for escalations.

**Key responsibilities**:

- Support internal Telecommunication products and Video conferencing.
- Support Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions for clients
- Pre-Sales Consultation with internal pre-sales teams, sales teams and clients. Provide solution design, project scoping, bill of materials, technical explanations and assist in client presentations
- Onsite deployment of UC equipment
- Project delivery of Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions for clients
- Senior Technical Resource in the escalation of support requests as an L3 resource
- Provide technical knowledge transfer to other UC team members
- Work towards billable hours targets
- Ensure adherence to our Service Delivery policies, processes and procedures
- Strive for high levels of customer feedback scores
- Maintain ownership of incidents and escalations at client sites
- Ensure support SLA targets are achieved

**Key skills and qualifications required**:

- Minimum of 5 years UC pre sales consultation, delivery and support experience with technologies such as Microsoft SFB/Teams Calling & Meeting Room Video Conferencing, Cisco Call Manager, Broadsoft Cloud PBX, Mitel or equivalent
- Experience in Technical and Sales Enablement Pre-Sales; client and sales team engagement
- Understanding of VOIP and network related settings which effect VOIP.
- Experience in deploying Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions
- Understanding of UC requirements from a user perspective
- Ability to work in a billable hour’s environment
- Passion for customer service
- Ability to work autonomously

**Note**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT **is an equal opportunity employer.

  • Unified Communications Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunication Full time $120,000 - $160,000

    We are seeking an expert in Unified Communications to join our team. The successful candidate will have a proven track record of designing, implementing, and maintaining enterprise-wide communication systems.This includes mobile and desktop voice, video, messaging, and collaboration platforms that enable seamless and secure communication across the...

  • Unified Communication Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Rabobank Australia Full time

    Join to apply for the Unified Communication Specialist role at Rabobank Australia2 days ago Be among the first 25 applicantsJoin to apply for the Unified Communication Specialist role at Rabobank AustraliaFollowing an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In...

  • Unified Communications Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    OverviewYou are a customer service focused Communications EngineerWe are team of talented and thoughtful technologists. Together we will deliver amazing end-user experiences for our colleagues.See yourself in our TeamThe End User Exp erience (EUX) team is dedicated to delivering the best workplace technology experience for all teams across CBA. Our focus is...

  • Unified Communications Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    OverviewYou are a customer service focused Communications EngineerWe are team of talented and thoughtful technologists. Together we will deliver amazing end-user experiences for our colleagues.See yourself in our TeamThe End User Exp erience (EUX) team is dedicated to delivering the best workplace technology experience for all teams across CBA. Our focus is...

  • Solution Designer

    1 week ago

    Sydney, Australia HAYS Full time

    This is long term opportunity to join a Sydney-based team, with the flexibility to work from home full-time. **Solution Designer - Unified Communications** **Your new company** Hays has partnered with an Australian Telco business that works with large government department to provide unified communication solutions. **Your new role** We are seeking an...

  • Unified Communications Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExpert Full time $90,000 - $140,000

    Technical ExpertWe are seeking an experienced Technical Analyst to join our team. As a key member of our technical support team, you will be responsible for designing, implementing and supporting Unified Communications (UC) and Video Conferencing (VC) platforms.About the RoleThe successful candidate will have extensive hands-on experience with Microsoft...

  • Unified Communications Presales Architect

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Select how often (in days) to receive an alert : Unified Communications Presales Architect We're on the lookout for a confident and technically skilled Unified Communications (UC) Presales Architect to join Optus Enterprise Business.Working closely with our Customer Account Teams, Sales Specialists, and Architects, you'll play a key role in designing and...

  • Unified Communications Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Why work for Brennan?**We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.**Brennan IT benefits include**:- A strong culture underpinned by values that...

  • Unified Communications Presales Architect

    4 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Unified Communications Presales ArchitectWe're on the lookout for a confident and technically skilled Unified Communications (UC) Presales Architect to join Optus Enterprise Business. Working closely with our Customer Account Teams, Sales Specialists, and Architects, you'll play a key role in designing and...

  • Unified Communications Presales Architect

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Select how often (in days) to receive an alert :Unified Communications Presales ArchitectWe're on the lookout for a confident and technically skilled Unified Communications (UC) Presales Architect to join Optus Enterprise Business. Working closely with our Customer Account Teams, Sales Specialists, and Architects, you'll play a key role in designing and...