Unified Communications Consultant

2 days ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- Technical Certification Bonus offered for your continuous learning and development
- Tailored career progression opportunities
- Flexible working options
- The ability to do what you love, in an environment that supports you
- Awesome work environment - monthly company wide recognitions, social club, sporting teams, discounted technology purchases, and more

**Your role**:
As a UC Consultant, you will be responsible for pre-sales consultation, solution delivery and supporting UC solutions for our clients.

Pre-Sales Consultation
- providing support for business aligned technical discussions, quotations, proposals, RFIs, RFPs.

Solution Delivery
- leading or working within a team to deliver solutions to our clients based on the required scope

Support
- be accountable for service related issues, including Moves, Adds and Changes. You will be a L3 technical resource for escalations.

**Key responsibilities**:

- Support internal Telecommunication products and Video conferencing.
- Support Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions for clients
- Pre-Sales Consultation with internal pre-sales teams, sales teams and clients. Provide solution design, project scoping, bill of materials, technical explanations and assist in client presentations
- Onsite deployment of UC equipment
- Project delivery of Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions for clients
- Senior Technical Resource in the escalation of support requests as an L3 resource
- Provide technical knowledge transfer to other UC team members
- Work towards billable hours targets
- Ensure adherence to our Service Delivery policies, processes and procedures
- Strive for high levels of customer feedback scores
- Maintain ownership of incidents and escalations at client sites
- Ensure support SLA targets are achieved

**Key skills and qualifications required**:

- Minimum of 5 years UC pre sales consultation, delivery and support experience with technologies such as Microsoft SFB/Teams Calling & Meeting Room Video Conferencing, Cisco Call Manager, Broadsoft Cloud PBX, Mitel or equivalent
- Experience in Technical and Sales Enablement Pre-Sales; client and sales team engagement
- Understanding of VOIP and network related settings which effect VOIP.
- Experience in deploying Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions
- Understanding of UC requirements from a user perspective
- Ability to work in a billable hour’s environment
- Passion for customer service
- Ability to work autonomously

**Note**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT **is an equal opportunity employer.

  • Unified Communication Specialist

    1 week ago

    Sydney, Australia Rabobank Full time

    Following an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service &...

  • Manager Unified Communications

    2 weeks ago

    Sydney Western Suburbs, Australia NSW Corporate Services Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Ongoing full-time opportunity**: - **Office location - Parramatta preferred**: - **Salary relative to experience, and ranges from $149,739 to $173,174 + super** **What’s in it for me?** Join our team for a **fantastic culture** with dynamic collaboration and...

  • Solution Designer

    12 hours ago

    Sydney, Australia HAYS Full time

    This is long term opportunity to join a Sydney-based team, with the flexibility to work from home full-time. **Solution Designer - Unified Communications** **Your new company** Hays has partnered with an Australian Telco business that works with large government department to provide unified communication solutions. **Your new role** We are seeking an...

  • Unified Communications Consultant

    1 week ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by values...

  • Family Law Associate

    6 days ago

    Sydney, New South Wales, Australia Unified Lawyers Full time $80,000 - $120,000 per year

    Why Unified Lawyers?We're not just another law firm. Unified Lawyers is the standard others aspire to. Recognised as Australia's fastest-growing family law firm, we're reshaping the industry with innovation, excellence, and a culture that puts people first. As an Associate at Unified Lawyers, you'll work alongside some of the sharpest family lawyers in the...

  • Unified Communications Consultant

    12 hours ago

    Sydney, Australia Peoplebank Full time

    Location: - Sydney- Job Type: - Contract- Posted: - about 2 hours ago- Contact: - Dan Gordon- Discipline: - General IT - Reference: - 256190We have partnered to lead recruitment for our client in APAC for more then 10 years. They are one of the largest and most highly regarded tech comonaieds in the world. They are looking for a UC consutlant to help...

  • Senior Communications Engineer

    2 weeks ago

    Sydney, Australia BAI Communications Full time

    Senior Communications Engineer - Critical Communications Homebush NSW 2140, Australia Posted Tuesday 29 July 2025 at 2:00 pm | Expired Sunday 24 August 2025 at 1:59 pm WHY BAI COMMUNICATIONS At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone. When disaster...

  • ▷ Urgent: Network Specialist Critical Communications

    3 weeks ago

    Sydney, Australia BAI Communications Full time

    Network Specialist Critical Communications - Critical Communications Homebush NSW 2140, Australia Req #105 Tuesday, 6 May 2025 WHY BAI COMMUNICATIONS At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone. When disaster strikes, reliable communication is essential. In...

  • Junior PR Consultant

    4 days ago

    Sydney, Australia VIVA! Communications Full time

    Seeking a multi-talented health + wellness junior PR/Science Graduate for award-winning communications agency, Sydney - August 16, 2021 **VIVA! Communications** - a dynamic, award-winning, health + wellness communications agency - is seeking an ambitious junior PR consultant to join its team on a full-time basis. A proactive self-starter who ‘stands out...

  • Communications and Engagement Manager

    3 hours ago

    Sydney, New South Wales, Australia Willowtree | Town Planning, Strategic Advisory & Communications Full time

    Communications and Engagement ManagerWillowtree Communications (WTC) North Sydney | Hybrid (post-probation) | $120–150k + super (dependent on experience)About UsWillowtree Communications (WTC) is a specialist communications and engagement consultancy established 18 months ago as part of the Willowtree Group. Working closely withWillowtree Planning, WTC...