Service Desk Analyst

1 week ago

Canberra, Australia Canberra Consulting Full time

Attractive hourly rates $$$
- 6 + 6 Months Federal Government Contract
- Negative Vetting 1 Security Clearance Required

**About us**

Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

**The Opportunity**

One of our clients is looking for Service Desk Analyst who can provide on call support on a rostered basis, record accurate, timely and meaningful data in relation to client follow ups, requests, and communication.

**Key responsibilities include**:

- Determine software and hardware requirements to provide solutions to problems.
- Provide accurate specialist advice, guidance and reporting on team functional responsibilities.
- Conduct administration, scrip, and access management tasks where required.
- Ensure all service support knowledgebase and artefacts, and policies and procedures are always followed to ensure consistency and compliance of service.

**To be successful in this role, you will need**:

- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.

**_ for a confidential discussion._**
JO-2307-4135

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0804**Title**:- Service Desk Analyst - ITIL - Active Directory, Microsoft - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 month + EXT**Description**:- **ASAP Start with a leading Federal Government Department**:- **Lucrative hourly rates on offer $$**:- **Ability to obtain a...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/LS1332**Title**:- Service Desk Analyst - Level 1 & 2 support - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months + 12 Month**Description**:- **High profile Federal government Department**:- **Initial 12 Month Contract + Extensions**:- **Lucrative Contracting Hourly...

  • Service Desk Analysts

    1 week ago

    Canberra, Australia Davidson Group Services Full time

    **Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...

  • Aps4 Service Desk Analysts

    1 week ago

    Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...

  • Service Desk Analyst

    2 weeks ago

    Canberra, Australia HAYS Full time

    Seeking a motivated Service Desk Analyst to provide support to a geographically dispersed network. **Your new company** **Your new role** As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes...

  • Service Desk Analyst

    2 weeks ago

    Canberra, Australia Peoplebank Full time

    **Job Title - Service Desk Analyst** **Location - Canberra** **Duration - Till June 23 with 1 X 12-month extension** **Client - Federal Government** **About the role** The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure,...

  • Aps4 Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Comcare Full time

    The Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...

  • Service Desk Analyst

    2 weeks ago

    Canberra, Australia Primacy Full time

    Service Desk Analyst Location: Canberra **Responsibilities**: - Diagnose and resolve technical issues related to hardware, software and network problems - Escalate more complex issues to second-level support as necessary - Document all incidents and service requests in the ticketing system - Monitor and prioritize the ticket queue to ensure timely...

  • Service Desk Support Analyst

    2 weeks ago

    Canberra, Australia Paxus Full time

    We are looking for a Digital Support Analyst to work in a high performing, fast paced customer service focussed team environment, under direction of the Digital Support Services Team Leads. Digital Support Analysts provide level 1 IT help desk support to users of the Department's Information and Communications Technology (ICT). The Analysts respond to user...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Peoplebank Full time

    **Job Title - Service Desk Analyst****Location - Canberra****Duration - Till June 23 with 1 X 12-month extension****Client - Federal Government****About the role**The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure, and...