Head of Home Claims

5 days ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**About the Role**

Since Youi emerged in Australia in 2008 we have built a strong brand by delivering awesome customer service to our customers in their time of need, tailoring products to individuals and challenging the insurance industry to do better by the customer. Not only is our brand recognisable, but our service is genuine, and we have the customer satisfaction accolades to prove it. With over 1800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We’re excited to be recruiting for a new Head of Property Claims to lead the entire Property Claims value chain end to end. This is a pivotal role where you will have a direct impact on Youi’s ongoing success and growth, ensuring the delivery of a customer focused Claims experience that’s underpinned by our values.

**Key responsibilities**:

- Full accountability for every division of the Property Claims delivery (contact centre, assessing and supply chain)
- Creating a winning culture of success and performance in-line with Youi’s values, that delivers strong staff engagement and fosters rewarding careers for our people
- Drive a strong risk culture that supports great customer and business outcomes
- Provide strategic and tactical advice to the Executive General Manager of Claims to shape outcomes that relate to Youi's short, medium and long-term strategy
- Identify opportunities and expertly execute plans to improve operational efficiency, regulatory compliance and deliver solid financial performance
- Be an active part of the Youi leadership team, leading by example through encouraging a collaborative working environment that champions our Youi’s values and is focused on continuous improvement
- Provide detailed reporting to the executive as required on performance analysis and progress in achieving set targets

**About You**
- Strong background in operational leadership and claims service with an emphasis on driving peak performance in a complex regulatory environment.
- Solid understanding of best practice call centre operations.
- Ability to interpret strategic objectives and implement and execute on new and ever-changing initiatives.
- Relevant qualifications in business, management or equivalent work experience.
- Passionate about building high performing teams through strong leadership, engaging and capability uplift.
- Ability to identify operational gaps and generate workable and innovative solutions.
- Solid data interpretation and analysis skills.
- Confident communicator across all stakeholder groups and ability to deliver concise and engaging business reporting to Board level.
- Track record in project delivery including sound knowledge of effective change management principles.
- Advanced interpersonal and communication skills and cross-functional influence.
- Exposure to and solid understanding of the financial services regulatory landscape.
- High level of integrity and professional accountability.
- Ability to embrace and drive change in a fast-paced environment.

**How to Apply**

If you would like to use your skills and expertise to effect change and play a lead role, APPLY NOW by submitting a resume and covering letter outlining your motivation and suitability.

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