Technical Claims Manager

**Technical Claims Manager (Strategic Partnerships)**

At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels. We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out. Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers. We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

**About the role**

This is a pivotal role where you will have key accountability for building discipline, consistency, and outcomes to achieve brilliance in the execution of our indirect claims portfolio operation whilst maintaining our award-winning customer experience.

Reporting into the Head of Strategic Partnerships, we’re looking an individual who relishes autonomy and in return offers significant flexibility in respect of working environment.

**Key responsibilities**
- Supporting the maintenance and enhancement of the governance framework associated with our distribution partner’s claims operation and management
- Undertaking key governance activities including deep dives, claims audits and high-level process reviews
- Engaging with appropriate stakeholders to implement and deliver on action plans and compliance related uplifts
- Managing effective approval processes for all claims over outsourced providers delegations, including appropriate participation in customer complaints
- Ensuring adherence with risk management frameworks, policies, and procedures, including identifying and addressing any instances of non-compliance
- Driving innovative thinking through the generation of service, process and organisational ideas and the shaping of the ideas to become practical and attractive propositions
- Reporting against key KPIs and SLAs
- Identifying areas of improvement and challenging the status quo

**About you**
- Demonstrated technical claims experience in both personal and commercial lines
- Coaching and training experience desirable
- Knowledge of and practical experience of working with or for underwriting agencies and/or third-party claims administrators
- Knowledge of legislative and technical requirements impacting the financial services industry particularly as they relate to claims
- Demonstrated ability to drive continuous improvement
- Data interpretation and analytical skills
- Excellent written and verbal communication skills
- Enjoys a dynamic autonomous working environment
- Maintains performance during times of ambiguity

**The Youi Difference**

We are well known for having one of the best company cultures in Australia. Whether it is chatting to our CEO in the elevator (who favours shorts and a T-shirt) or sharing your favourite camping spots with a colleague whilst waiting for your haircut or massage at The Hub at HQ, everyone is warm, friendly, and approachable and you will love getting to know the talented people that call Youi home.

We live and breathe our “Human” values and embrace flexible working. We have team members who work remotely and on different schedules, designed to suit their needs with a focus on employee wellbeing. We believe when you are feeling your best, you will do your best work and that means awesome outcomes for our customers and our community.

**How to apply