Head of Fraud and Claims Investigations

6 hours ago

Sunshine Coast, Australia Auto & General Insurance Full time

Work Type : Full Time

Location : QLD
- Flexibility to be based in Toowong, North Lakes or Kawana
- Great benefits; bonus scheme, discounted products & paid volunteer day
- Lead a high performing team passionate about delivering results

**About us**
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**What experience you’ll bring**
Reporting to the Associate Director, the Head of Fraud & Claims Investigations is an active member of the Claims & Assessing executive team. The main purpose of this role is to provide strategic and operational leadership in delivering fraud prevention / detection management, technical claims management and claims investigation functions across Motor, Motorbike & Home. Your main duties and responsibilities may include;
- Lead, coach and mentor the Fraud and Claims investigation team.
- Drive a team of high performance, high integrity and inclusivity.
- Work closely with key business stakeholders to ensure business outcomes are achieved
- Act as an escalation point for complex claims and customer complaints
- Design and deliver changes across claims handling, triaging, risk assessments and decision making
- Manage an efficient and effective fraud detection and management process
- Take accountability for the achievement of the annual claims cost plan
- Play an active, collaborative and inclusive role as apart of the Claims & Assessing executive team
- Attending and participating in board meetings

**Our perks**
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities** - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Claims Investigator

    2 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    The role of an Investigator at Youi is focused on conducting thorough and transparent investigations of insurance claims to ensure the best outcomes for both the business and the customers. **The role involves several key responsibilities**: - **Triage Claims**: Assess incoming claims to determine whether investigations are required. This involves an...

  • Investigator

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Think Youi** From Day One, Youi has set out to do things differently. Our company values are easy to explain - We are dynamic, human, honest and passionate about providing awesome service, whilst recognising our people and their achievements. These values drive our culture and success. We have now assembled an incredible team, work in a state-of-the-art...

  • Investigator

    7 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    As a Claims Investigator at Youi you will focus on conducting thorough and transparent investigations of insurance claims to ensure the best outcomes for both the business and the customers. You will work from home four days a week and **one day a week in the office** with your fellow Youi team at our state-of-the-art Head Office in Sippy Downs. **This...

  • Major Loss Claim Specialist

    2 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Purpose of the role** Manage complex claims end-to-end, using expertise to deliver strong outcomes for intermediated customers. 18 Month Fixed Term Contract. **Key priorities** - Manage 80-100 complex property and SME claims end-to-end. - Ensure timely resolutions and optimal financial outcomes. - Investigate and adjust large, complex claims. - Build...

  • Claims Manager

    2 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Purpose of the role** Provide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes. 18 Month Fixed Term contract. **Key priorities** - Lead and support a team to meet service and performance targets. - Monitor and report on claims service delivery weekly. - Ensure operational...

  • Complex Claim Specialist

    1 week ago

    Sunshine Coast, Australia Open Full time

    **Role** Complex Claims Specialist **Department** Customer Operations **Location** Sunshine Coast or Melbourne - Hybrid **Schedule** Full-time **Open Insurance**: We’re on a mission to provide the best insurance experiences, at the best price, for the world. Come join us! **The team**: You will join our Technical Claims team, working with a carefully...

  • Claims Manager

    4 weeks ago

    Sunshine Coast, Australia Youi Insurance Full time

    Purpose of the roleProvide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.18 Month Fixed Term contract.Key prioritiesLead and support a team to meet service and performance targets.Monitor and report on claims service delivery weekly.Ensure operational controls meet regulatory...

  • Claims Care Catastrophe Advisor

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Responsibilities**: - Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency. - Communicate with customers in a compassionate and professional manner, providing support and guidance throughout the claims process. - Investigate and assess the extent of damage, loss, or injury to determine coverage and...

  • Claims Manager

    3 weeks ago

    Sunshine Coast Regional District, Australia Youi Insurance Full time

    Purpose of the roleProvide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.18 Month Fixed Term contract.Key prioritiesLead and support a team to meet service and performance targets.Monitor and report on claims service delivery weekly.Ensure operational controls meet regulatory...

  • Strata Claims Resolution Expert

    23 hours ago

    Gold Coast, Queensland, Australia beBeeCareer Full time

    Strata Claims SpecialistThe role of Strata Claims Specialist involves utilizing your skills to resolve insurance claims, examining reported losses to establish cause, liability, and quantum, with the customer and client at the center of your work.This specialist works closely with clients and customers to determine the extent and cause of loss through...