Claims Specialist

**About Swiss Re Corporate Solutions**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

**About the Role**:
Corporate Solutions considers each claim to be a business opportunity and is looking for a proactive, solution-oriented Claims Specialist for our Sydney or Melbourne office who will be responsible for handling a diverse portfolio of property claims.

You will be a strategic thinker and confident decision maker who is organised and can work well both independently and as part of a team.

You will be required to manage a caseload of property claims from receipt to final resolution whilst maintaining a strong customer focus by proactively researching issues, providing support and assuring customer satisfaction in a timely fashion.

**About the Team**:
The team handles Commercial Property, Engineering, Energy, General Liability and FinPro claims both domestically and internationally with a strong emphasis on quality and customer service. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.

**About You**:
- Bachelor's degree with either legal experience or 5+ years claims handling experience;- Solid coverage, liability, damage investigation, evaluation, negotiation and claims resolution skills;- Have, or be willing to gain, an in-depth understanding of loss prevention and costing principles;- Excellent customer service skills with experience building and maintaining relationships with underwriters, customers, brokers and other internal and external business partners;- Deliver high quality, efficient and effective customer experience in every aspect;- Superior interpersonal, written & verbal communication skills;-
- Demonstrate flexibility to adopt new ways of working principles and behaviours in their everyday life and coach other team members to do the same;- Expert in data analytics, developing methodologies and outputs to provide key insights to drive business decisions;- Have developed deep relevant digital expertise and advocate the use of these in a range of situations;- Strong organisational skills, focused and self-motivated with excellent negotiation skills; and- Experience in recoveries is desirable but not essential.

Leadership from Every Seat is our leadership ambition to empower all employees at Swiss Re to act as a leader and take ownership no matter where they sit in the organisation. There are three leadership imperatives that guide us on how we lead at Swiss Re, one of which is to 'Be courageous'. At Swiss Re, this is about taking personal accountability.

We are looking for team members who stand for integrity, improve continually and navigate ambiguity. This means having the courage to be curious and to stretch yourself beyond what you already know. We want team members who drive change fearlessly and don't always opt for the easy option, and can stay calm, focused and resilient during difficult times.

Regardless of what position we have at Swiss Re, all of us can be courageous, which will also help us in our personal and professional growth.

Swiss Re offers modern hybrid working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25 days annual leave, 15 days personal leave, work anniversary leave, salary continuance insurance, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.