Service Support Manager

1 day ago

Notting Hill, Australia 1st Executive Pty Ltd Full time

**Customer Service Support Manager - South Eastern Suburbs**
- **Strong Career Growth Potential - global market leader**:

- **Safety and medical products that save lives**:

- **Circa $110K package, plus bonus, Notting Hill location**

**The Company**
Our client is a leading international provider of safety and medical equipment and is seeking a talented, competent and experienced Service Support Manager to join their growing Service Administration team.

**The Role**:
The Service Support Manager provides a critical interface between the company and its customers. It ensures expectations are met and communicated, customers are satisfied and service administration is spot on. The role provides the customer with timely scheduled, completed and invoiced works as per their Contracts and supports the technicians in their delivery.

**The Responsibilities**
- Provide exceptional Customer Service support
- Recruit, develop and train Service Support team members
- Ensure the team are trained well in the Service software system
- Ensure services are conducted on-time and invoicing procedures followed
- Deliver appropriate Reporting to enable effective decision making
- Fostering a culture of safety first, perform all activities with safety as a priority.

**What do we need from you?**
- A genuine passion for customer service, people, and culture
- Leadership and management of a diverse team experience
- 5 plus years’ experience in leading a Customer Service or Service Team
- Intermediate to Advanced Microsoft Office suite skills
- Be highly organised, have strong attention to detail, a positive attitude, and a sense of humour
- A desire to really learn and understand the business.

The role would suit someone who enjoys learning about business, has a high level of self-awareness, loves a challenging and busy role, and is keen to develop the team. The leadership team is supportive, values driven and encourages a positive and high-performance culture. The team strives to live the company Values focused on trust, creating value for the customer, embracing diversity, delivering results, enabling others, and providing direction.

If you truly enjoy being part of a positive team in a very successful company that saves lives through what they do, please submit your CV and covering letter as a single document via the link on this site. If you use LinkedIn to apply, please ensure your account settings allow a complete profile to be uploaded.

Feel free to call Suzanne Whitmarsh should you have any questions on 0418 456 660.

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