Customer Service Representative

14 hours ago

Notting Hill, Australia SNB STONE Full time

**SNB Stone** is an importer of natural stone slabs and tiles & porcelain slabs since 1995 and have branches in Sydney, Brisbane & Melbourne.

In Melbourne we are at 2 locations - 7 Industrial Avenue Notting Hill VIC and 39 Parer Road Airport West VIC - Being able to report to any of the store as per the requirement must be considered. The position involves a mix of customer service duties and physical tasks in a warehouse setting, so being adaptable and ready to shift between these tasks is essential.

Customer Service Representative Responsibilities:

- **Order Processing**: Assisting customers with placing orders, checking stock availability, and providing delivery information.
- **Sales Support**: Occasionally supporting sales efforts by providing product recommendations or additional services.

Warehouse Assistance Responsibilities:

- **Inventory Management**: Assisting in receiving, storing, and organizing stone materials or products within the warehouse.
- **Order Fulfillment**: Picking, packing, and preparing orders for shipment based on customer requests and sales orders.
- **Stock Control**: Ensuring that the stock levels are accurately recorded and maintained, helping with stocktake and inventory reconciliation.
- **Safety Compliance**: Adhering to warehouse safety procedures and handling heavy or fragile materials with care.

Key Skills:

- **Strong Communication**: Being able to clearly communicate with customers and team members is crucial.
- **Attention to Detail**: Whether it’s processing an order or checking inventory, accuracy is key.
- **Product Knowledge**: A good understanding of the types of stones sold (granite, marble, porcelain slabs etc.) will help you assist customers effectively.
- **Physical Stamina**: Warehouse work can be physically demanding, requiring the ability to lift and move materials.
- **Problem-Solving**: Being able to troubleshoot and find solutions when issues arise with customer orders or inventory.

Qualifications:

- **Customer Service Experience**: Prior experience in customer-facing roles can be very helpful.
- **Warehouse Experience**: Any background in warehouse management or logistics can be an advantage.
- **Basic Computer Skills**: Knowledge of software like Microsoft Office or inventory management systems is often required.

**Australian Permanent Residents or Australian Citizens preferred.**

**Salary Full Time**

$60,000 - $70,000 per annum

**Timings**:
Monday to Friday
- 8:00am to 4:30pm

1 x Saturday a fortnight - 8:30am to 1:00pm

Pay: $60,000.00 - $70,000.00 per year

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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