Customer Service Officer

3 days ago

Hallam, Australia Dormakaba Group Full time

Hallam, VIC, AU, 3803- Nov 14, 2024**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**

Working from our Head Office in Hallam, we are looking for a seasoned Customer Service Officer to join our collaborative National Customer Experience team on a full-time basis.

You’ll play a pivotal role in modeling exceptional customer care, by acting as the critical link in the sales process between our sales team, stakeholders and our customers.

Key responsibilities will include:

- Accurate data entry by keying orders into SAP (CRM System)
- Escalation of customer queries to Customer Service Manager
- Manage case queues, backorders and exceptions
- Build and maintain rapport with new and existing customers
- Ensure fluid communication is maintained between multiple departments
- Acceptance of occasional Inbound calls

This role requires you to work 38 hours a week, Monday - Friday, 8.30am - 5pm.

**YOUR SKILLS**
- Detail oriented; data accuracy is essential to be successful in the role
- Ability to multitask
- Ability to resolve questions and queries in a timely manner
- Excellent phone etiquette and manner
- Strong verbal and written communication skills
- Proficient computer skills
- Works well in a team as well as autonomously
- Customer focused

**WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE**
- Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world- Hybrid role with flexible working arrangements.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
- Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
- dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics._
- dormakaba Australia Pty. Ltd.

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