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Customer Service Coordinator

2 weeks ago

Warabrook, Australia O'Brien Glass Industries Limited Full time

Our Customer Service Coordinator** **is the first point of contact for our Glaziers and customers. Coordinate and schedule in Glaziers to quote or complete the installation or replacement of glass.

**About the role**:

- Coordinate and schedule installation/replacement of glass
- Support the team by issuing quotes and invoices for daily and project jobs
- Maintain accurate records of schedules
- Communicate effectively with customers, contractors, councils, and sales team
- Ensure customers are kept informed of schedule changes

**About you**:

- Great coordination, administration, and customer service skills
- Scheduling or planning experience preferred but not essential
- Ability to work in a fast paced environment, managing suppliers and other stakeholders
- Ability to prioritise your work and support the team in branch, glaziers and subcontractors
- Adaptability to ongoing changing work priorities
- Simpro experience preferred, but not essential

**Benefits**:

- Work Monday to Friday between 7.30 am and 5.00 pm
- Supportive and collaborative work environment
- Company-wide reward and recognition
- Ongoing learning and development opportunities

As part of **Belron®**, the world's leading glass specialists operating in 35 countries, **O'Brien®** put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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