Client Service Officer
2 weeks ago
CLIENT SERVICES OFFICER
Calvary Home Care
based in our Warabrook Office
Full time - 12 month fixed term position
Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
About the role
The purpose of the Client Services Officer is to co-ordinate all inbound enquiries and ensure efficient and accurate rostering for Calvary Home Care (CHC) in their service centre. Primarily, the role will deliver a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well informed experience upon each CCC interaction. The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.
Performance of the Client Services Officer is measured through: rostering KPIs, call handling efficiency (including hitting targets, low abandon rates and on-hold times), customer satisfaction levels, capturing & categorising enquiry types and the rate of enquiries resolved first time
About you
Rostering experience
Experience in Community and Aged Care sector
A problem-solving style with the ability to troubleshoot and be solutions focused
Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs
A passion for helping people in need
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:
You will be required to provide evidence of immunisation as required for your role
-
People Service Officer
2 weeks ago
Warabrook, Australia Aruma Full time**Work options**: Hybrid This role is based in Warabrook NSW, with one day per day working from home. **About Us**: At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich...
-
Project Support Officer
3 hours ago
Warabrook, Australia Ampcontrol Full timeEmployee Benefits: - Flexible work arrangements, no scheduled weekend shifts - Paid parental leave - Salary packaging - Purchased leave - Private Health Care discounts - Wellbeing programs and discounts - Education assistance and personal career development THE OPPORTUNITY We're looking for a Project Support Officer. This role is responsible for...
-
Scheduling Officer
6 days ago
Warabrook, Australia Samaritans Full time**THE OPPORTUNITY** We are currently looking for a Part - Time Scheduling Officer with capacity to work 54 hours per fortnight between 7:00am - 5:00pm as required. $60,000 salaried pro rata **WHY WORK FOR US?** Our team are the heart of what we do. As a part of the Samaritans team, you have access to the following great benefits: - Salary Package a...
-
Hv Field Service Technician
7 days ago
Warabrook, Australia Ampcontrol Full timeTHE OPPORTUNITY Ampcontrol are seeking a new team member to join their High Voltage Field Service crew based in Warabrook, NSW. You will play a pivotal role in HV statutory testing, commissioning and maintenance of electrical installations as part of a professional and positive team. THE BENEFITS - High earning potential ($150 - $200k including overtime) -...
-
Warabrook, Australia Aruma Full timePart time - 35 hours per week - Increase your take home pay through Salary Packaging options - Make a real impact every day **About Us**: At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that...
-
Recruitment Coordinator
2 hours ago
Warabrook, Australia Aruma Full timeNFP | Part Time Perm 30 hours per week - Salary packaging + EAP + additional discounts - Warabrook - Flexible work arrangements **Your opportunity** As a **Recruitment Coordinator**, you will be building connections, relationships, and networking with a variety of key stakeholders around the community. You will be our brand ambassador, focused on promoting...
-
hr driver
4 days ago
Warabrook, New South Wales, Australia Protech Newcastle Full time $60,000 - $80,000 per yearProtech is currently seeking experienced HR Truck Drivers for an immediate start with a respected client in the recycling and logistics sector. ABOUT THE ROLE: $39 per hourEarly starts between 5am and 7am – flexibility requiredOngoing work with potential for long-term opportunitiesSupportive team environmentDUTIES INCLUDE: Operating Pantech...
-
Recruitment Coordinator Newcastle
2 days ago
Warabrook, Australia Aruma Full time1 x Part Time Perm x 30 hours per week| Office location Warabrook - Onsite - High performing team | Drive change in a complex environment - Fast paced & complex environment | Travel to Canberra and Sydney required As a Recruitment Coordinator, you will be building connections, relationships, and networking with a variety of key stakeholders around the...
-
Training Coordinator
2 days ago
Warabrook, Australia Railtrain Holdings Group Full timeRailtrain are specialist providers of rail maintenance and construction services, accredited rail workforces, the delivery of nationally recognised training and safe working consultancy services to the Australian rail industry. Railtrain partner with rail network owners, rail operators, suppliers and industry associations to provide innovative workforce...
-
Forklift Operator
3 hours ago
Warabrook, Australia Protech Warehousing & Manufacturing Full timeProtech are looking for experienced Forklift Operators and HR Drivers for a number of positions for our client based in the Warabrook area. **ABOUT THE ROLE**: - Immediate Start - Monday to Friday - Flexible start between 6am to 8am - Weekly Pay **KEY RESPONSIBILITIES**: - Counter Balance forklift duties - Emptying pallets and container bins - Loading...