Credit Management Officer

1 day ago

Newstead, Australia Bank of Queensland Full time

**About the Role**
As one of our Credit Management Officers you will be responsible for the administration of BOQ's troubled and impaired exposures to effectively reduce bad debt and look to implement solutions with a customer centric approach to remediate delinquent accounts. With a clear understanding and adherence to compliance requirements, you will ensure all legislative requirements and BOQ policies are met at all times.

You will be responsible for:

- Implementing the most appropriate course of action for resolution of delinquent or irregular accounts within the guidelines set
- Drive for better performance
- Ensure targets, SLA's and KPI's are met.
- Identifying and minimising potential losses via effective action
- Making sound decisions and recommendations based on an appropriate assessment of the customer's ability to pay and willingness to cooperate.
- Maintaining accurate and up to date records of all action taken including, phone calls and correspondence issued, within the BOQ systems
- Ensuring all accounts requiring legal recovery action are monitored within a timely manner
- Risk identification and management

**About you**
- Understanding of National Debt Collection Guidelines preferred
- Knowledge of debt and securities enforcement practices and processes preferred
- Previous experience in a banking or customer service environment is desirable
- Previous experience in a collections and/or debt enforcement environment is desirable

**About Us**
Bank of Queensland Group is a truly unique group of challenger brands providing a genuine alternative to Australian financial services customers and employees - with a multi-brand proposition.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02914

  • Credit Management Officer

    7 days ago

    Newstead, Australia Bank of Queensland Full time

    **About the Role** As one of our Credit Management Officers you will be responsible for the administration of BOQ's troubled and impaired exposures to effectively reduce bad debt and look to implement solutions with a customer centric approach to remediate delinquent accounts. With a clear understanding and adherence to compliance requirements, you will...

  • Cashflow Operations Officer

    1 week ago

    Newstead, Australia Bank of Queensland Full time

    **About the Role** We are currently looking for a Cahflow Operations Officer for our high performing BOQ Finance Team in Brisbane. The main purpose of this position is to work with the team to process IPF loan approvals/declines in line with credit policy. Some of the key responsibilities which will be undertaken by the successful applicant include: -...

  • Office Manager –

    3 days ago

    Newstead, Queensland, Australia RESINC Solar Full time $60,000 - $80,000 per year

    Office Manager – Newstead HubAt RESINC Solar, we're more than a solar company - we're a people-powered movement transforming how Australians think about energy.Founded on the NSW Central Coast in 2016, we've grown into Australia's Most Awarded and Highest Rated Solar Company, recognised nationally for excellence in customer experience, innovation, and...

  • Receptionist

    5 days ago

    Newstead, Australia Olam Group Full time

    **Newstead, Brisbane** - Join a leading global agribusiness - Be the ‘face’ of our Newstead office - Suitable for someone interested in working ‘school hours’ **A bit about us** Queensland Cotton has been an integral part of Australian agriculture for over 100 years! We operate across multiple commodities including cotton, cottonseed, chickpeas,...

  • General Manager Pulses

    5 days ago

    Newstead, Australia Olam Agri Full time

    Join a leading global agribusiness - Continue transforming our Pulse & containerised Grains business - Suits a driven, entrepreneurial general manager **A bit about us** Olam Agri supplies food, feed and fibre, to meet rising demand and a shift to protein-based diets, particularly in Asian and African countries. Headquartered in Singapore and present on...

  • Payroll Officer

    5 days ago

    Newstead, Australia Moir Group Full time

    Immediate start / Temp to Perm - Newstead Location / work from home hybrid / Fantastic offices - c$42 per hour + Superannuation **Company** A global leader of best in practice services partnering with some of the worlds largest brands across 45 countries and 6 continents. The organisation continues to grow and expand its offering across a diversified...

  • People Officer

    7 days ago

    Newstead, Australia I-MED Full time

    **Join a Global Leader in the Healthcare sector**: - **Full time role based in Brisbane with hybrid working arrangements**: - **People Officer role in a high growth business** Join our dynamic team as a People Officer, where you'll report directly to the People Partner and collaborate closely to drive the operational success of our People and Culture...

  • Sustainability Officer

    2 weeks ago

    Newstead, Australia VRG GRL Full time

    **VRG GRL** is a glimpse into the minds of its creators. We feel through creativity and speak through colour. Behind our pieces you will find thoughtful silhouettes designed to fit with ease, hand-painted prints and fabrics you'll want to live in. We are passionate about inspiring women to find their style and feel confident. As the **Responsibility...

  • Administration Officer- Purchasing

    7 days ago

    Newstead, Australia Woodforde Group Full time

    Immediate Start - 3 month temporary role possible extension - Busy and fast paced role! - Newstead | $33.00 per hour + Super **Organisation** This large and well renowned Not-For-Profit organisation seeks a Supply Chain Officer with Accounts Payable experience to join their team on a temporary basis. Based in brand new offices in Newstead and working part...

  • Wellbeing Health and Safety Officer

    7 days ago

    Newstead, Australia Bank of Queensland Full time

    **About the Role** A fantastic opportunity for a Wellbeing Health & Safety Officer within our Organisational Development team based in our Newstead, Melbourne, or Sydney Head Office! On a day-to-day basis our Wellbeing Health and Safety Officer will report to the Senior Manager of Wellbeing Health and Safety, supporting our Senior WHS Specialists, People &...