Customer Service and Logistics Coordinator

2 weeks ago

Dudley Park, Australia Mexex Full time

**About the business**

Mexex is a multi award winning, innovative food manufacturer that specialises in In-Line UHT processing of dairy and plant-based products. We are passionate about creating healthy, quality food and are proud to supply some of Australia’s leading brands.

**POSITION OBJECTIVES**

We’ll give you the training and tools to perform in a fast-paced, multitasking environment_._

**RESPONSIBILITIES**
- Reception duties when required including answering phones, greeting and check-in of site visitors
- Be the first point of contact to record customers’ concerns, issues and questions
- Resolve customers’ concerns and answer questions to your best ability - escalate issues to managers as necessary
- Maintain a positive attitude and calmly respond to customers’ concerns
- Open new customer accounts
- Order entry, invoicing, pallet control and reconciliation of all accounts
- Checking and approving freight and storage invoices.
- Freight booking and offsite storage bookings
- Truck manifests and admin for dispatch
- Assist with Customer forecasting and planning the production schedule according to customer requirements
- Prepare product and customer reports by gathering data collected during customer interactions
- Other data entry and administration requirements as required

**Skills and Qualifications**
- Experience with MS Office including Excel ( ability to manipulate data)
- Demonstrated ability to work efficiently with mínimal supervision
- Organized and time efficient
- High attention to detail
- Friendly with great communication skills. Able to communicate effectively with both internal and external stakeholders

**To Apply**

If you believe you meet the position's requirements, we would like to hear from you.

**Salary**: $23.00 - $26.00 per hour

Expected hours: 38 per week

Schedule:

- Day shift

**Experience**:

- Customer Service: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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