Logistics Co-ordinator

2 days ago

Erskine Park, Australia Bollore Logistics Asia Pacific Full time

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here, we believe in People Powered Innovation. It’s the people who brought us to where we are right now, and it’ll be the people who bring us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**:
As part of the Erskine Park Logistics department, this role reports to the Customer Service Manager, delivering excellent customer service to our luxury fashion client, administrating operations, monitoring KPIs and identifying and implementing solutions to improve processes.

**What you will be doing**:

- Customer service support
- Process customer orders
- Liaise with customers to resolve orders or shipments related issues
- Support in key customer projects
- Ensure all activities are managed according to agreed upon lead times
- Change management
- Work with on-site Solutions team to develop and implement improvements to current processes
- Achieve & maintain consistent KPI whilst making suggestions for improvements
- Make recommendations to resolve the causes of service failures
- Reporting
- Assist to develop relevant Standard Operating Procedures (SOP) and Work Instructions (WI) for processes on-site
- Capture and update all KPI measurements

**Requirements**:
Essential:

- Significant experience in Operations/EPL environment with high volume activity at the unit level
- Logistics and Supply chain knowledge
- Strong administrative skills

Desirable:

- Previous customer service experience in luxury fashion will be an added advantage
- Ability to build and maintain relationships with key stakeholders
- Proficient in Microsoft programs
- Exemplary interpersonal and communication skills
- High attention to detail and time management
- Capable of multitasking and working as a team

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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