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Customer Service

3 weeks ago

Dudley Park, Australia Mexex Full time

**About our company**:
Originally established in 1991 as a Mexican commissary for 3 restaurants in South Australia, Mexex has evolved into an industry leading food manufacturer. We specialize in Aseptic and Hot Fill processing of dairy and vegetable-based products for both domestic and export markets.
Mexex is a proud member of Key Food Solutions.

**About the role**:
We’ll give you the training and tools to perform in a fast-paced, multitasking environment.

**Why Work with Us?**

Work-Life Balance: We believe in the importance of balance. Our hours are Monday to Friday with a 5pm finish, so you can enjoy your evenings and weekends.

Supportive & Inclusive Culture: At Mexex, we pride ourselves on creating a workplace where everyone feels valued. You'll be joining a team that supports each other to succeed.

Opportunities for Growth: Be part of an expanding business that offers continuous learning opportunities. We invest in our people and provide the tools and training you need to advance in your career.

**To be successful in this role, you will need**:

- Experience with MS Office including Excel (ability to manipulate data)
- Demonstrated ability to work efficiently with mínimal supervision
- Organized and time efficient
- High attention to detail
- Friendly with great communication skills. Able to communicate effectively with both internal and external stakeholders
- Working rights in South Australia
- Customer Service experience preferred
- Knowledge of Food Production Industry preferred

Work Location: In person

**Daily Tasks**:

- Be the first point of contact to record customers’ concerns, issues and questions
- Resolve customers’ concerns and answer questions to your best ability - escalate issues to managers as necessary
- Maintain a positive attitude and calmly respond to customers’ concerns
- Open new customer accounts
- Order entry, invoicing, pallet control and reconciliation of all accounts
- Checking and approving freight and storage invoices.
- Freight booking and offsite storage bookings
- Truck manifests and admin for dispatch
- Assist with Customer forecasting and planning the production schedule according to customer requirements
- Prepare product and customer reports by gathering data collected during customer interactions
- Other data entry and administration requirements as required
- Reception duties when required including answering phones, greeting and check-in of site visitors

Pay: $27.00 - $30.00 per hour

Expected hours: 38 per week

**Job Types**: Full-time, Permanent

Pay: $27.00 - $30.00 per hour

Expected hours: 38 per week

Schedule:

- Monday to Friday
- Morning shift
- No weekends

Work Authorisation:

- Australia (required)

Work Location: In person