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Customer Experience Coordinator

2 weeks ago

Christies Beach, Australia IntoWork Full time

About Us

Interact Australia work to promote social inclusion, health and wellbeing by empowering people to achieve their full potential. As a values based not-for-profit organisation, we champion and support people with a disability in their choices, offering a range of person-centred supports, matched to meet unique circumstances and individual needs. Offering support services in NDIS and Disability Employment services (DES) across VIC, QLD, SA and TAS. We are looking for a keen employment services professional to join our SA team based in our Christies Beach office.

Interact is proudly part of IntoWork a national group of businesses, opening doors to apprenticeships, training, employment and support.

Working with Interact
- At Interact we value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:_
- Competitive remuneration package
- Generous salary packaging options
- Learning and Development opportunities
- Employee Assistance Program
- Career progression within the IntoWork group

As a Customer Experience Coordinator you will provide a high level of administrative support to our team. Listen proactively, build rapport and adopt a communication style that puts customers at ease.

Ensuring a positive impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.

Your key responsibilities include, but are not limited to:

- First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
- Manage appointment scheduling, issue notifications and conduct reminder calls
- Provide administrative support to customer activities i.e. resume updates
- Keep accurate and timely records and maintain databases
- Provide post placement support to customers and employers
- Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
- Provide administrative support to the team
- Office management duties

To be successful in this role, you will have:

- Excellent customer service and interpersonal skills
- Highly developed administrative and organisational skills
- Exceptional verbal and written communication skills and able to adapt style to suit audience
- Ability to prioritise workload, use initiative and multi-task
- Good problem solving skills and initiative
- A self-motivated, enthusiastic and reliable work style
- Ability to work effectively and collaboratively as part of a team
- High level of computer literacy
- The ability to work onsite at our Christies Beach office