Case Manager

2 weeks ago

Blacktown, Australia Maple Community Services Full time

**Join Our Team at Maple Community Services**

**About Us**

At Maple Community Services, we are a NDIS approved Disability Service Provider dedicated to enhancing the lives of people with all abilities across Australia. Since our inception in 2018, we've specialised in Mental Health and supporting individuals with Criminal Convictions, but our services extend to all who require our assistance. We are proud to foster a workplace that values creativity, individualism, and innovation, offering our team members a dynamic environment where they can truly be themselves, make a difference, and leave a positive footprint in the disability arena.

**About the Role**

The Case Manager is responsible for coordinating and managing the delivery of support services to our participants. The role will play a pivotal role in coordinating and managing individualised support plans for our participants, ensuring they receive the services they need to thrive. The Case Manager will also assist the operations and initiatives within the Service Delivery department.

**Key Responsibilities**
- Act as a point of contact for client case management and concerns.
- Assist the case worker team and provide support when required.
- Provide support to the Service Delivery Team on complex cases and operations of the team.
- Lead initiatives to improve case management and service delivery quality.
- Develop and manage case plans tailored to individual participant needs.
- Engage actively with participants and stakeholders to enhance service delivery.
- Maintain meticulous records in compliance with NDIS guidelines.
- Advocate for participants' rights and empower them to participate in their care decisions.
- Stay informed on industry developments and participate in professional growth opportunities.
- Uphold our values of integrity, respect, equality, and community commitment in every interaction.

**About You**
- Passionate about equal standards of living and rights for all abilities.
- Proven experience in client-facing roles, preferably in health, social services, or related fields.
- Strong interpersonal and communication skills, capable of nurturing lasting relationships.
- A proactive problem solver who anticipates needs and delivers exceptional service.
- You are someone who displays critical thinking and a can do attitude in the face of challenge.
- Committed to personal and professional growth within a forward-thinking company.
- Knowledgeable about the NDIS framework and related legislation.
- Participate in a rotating after-hours roster.

**Why Maple?**

Maple Community Services is not just a workplace. It’s a place where you can grow, innovate, and contribute to a progressive and expanding 'scale-up' organisation. Join us in our mission to create a more inclusive and equitable society.

To join our team at Maple Community Services, please submit a resume along with a cover letter that tells us what inspires you about working in disability support. We're excited to hear your story and explore how your passion aligns with our mission

Pay: $80,000.00 - $90,000.00 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday
- Rotating roster

Supplemental pay types:

- Performance bonus

**Experience**:

- Case Manager: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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