Customer Support Officer

4 days ago

North Ryde, Australia BOC Limited Australia Full time

BOC Limited Australia

**Customer Support Officer**

North Ryde (NSW), Australia | req19573

This role supports one of BOC’s most crucial customer portfolios, the Healthcare customer base, across Australia and New Zealand.

**What you will enjoy doing**
- You will ensure the needs of this critical customer base are met for pricing, orders, deliveries, and product recommendations & information
- Provide professional customer support for customers by providing correct and relevant information to customers that resolves their enquiry
- You will utilize your in-depth knowledge of the Order to Cash process to manage EDI related tasks, addressing issues that stem from pricing, orders, deliveries, and invoicing errors
- You shall work closely with customers, major account executives and account owners to ensure root causes of errors causing EDI failures are resolved to ensure orders are processed through to invoicing seamlessly
- Resolve customer enquiries by clarifying their requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

**What makes you great**
- You possess advanced verbal, written communication and problem-solving skills
- Knowledge of SalesForce, SAP, Microsoft Office 365
- Strong influencing and time management skills with the ability to manage own tasks ensuring they are completed to a high standard inside agreed timeframes is required
- 1+ years customer service experience required

**Why you will love working with us**

At Linde we identify ourselves with our products - either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

**What we offer you**

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

**Have we inspired you? Lets talk about it**

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

**In order to apply, you must have full work rights in Australia.**

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

  • Customer Service Officer

    2 weeks ago

    North Ryde, New South Wales, Australia Sharp Corporation Full time $60,000 - $90,000 per year

    About the businessSharp's world-wide leadership in technology innovations ensures Sharp is at the forefront of the pack. Through our "SINCERITY and CREATIVITY" business creed, today, Sharp products are sold in 140 countries. There are 27 manufacturing operations, 29 sales companies and 2 representative offices in 26 countries.At Sharp Australia, we foster a...

  • Customer Support Coordinator

    2 weeks ago

    North Ryde, Australia Ecowize Australia Full time

    **The company**: Masterwize is part of the Ecowize Group and was established 1985. Masterwize provides multi-location cleaning, property services and specialised one-off cleaning to more than 1000 sites across Australia. We're committed to client outcomes across a broad range of industries. **The Role**: This role of Business Support Coordinator. This is a...

  • Customer Service Officer

    4 days ago

    North Ryde, Australia BOC Limited Australia Full time

    BOC Limited Australia **Customer Service Officer - Healthcare** North Ryde (NSW), Australia | req19578 This role supports one of BOC’s most crucial customer portfolios, the Healthcare customer base, across Australia and New Zealand. **What you will enjoy doing** - You will ensure the needs of this critical customer base are met for pricing, orders,...

  • Civic Support Officer

    4 days ago

    North Ryde, Australia City of Ryde Full time

    **Key position in a small Civic Services team**: - **Enjoy a rostered day off approximately once every 3 weeks**: - **Hybrid working environment** **About Us** City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong...

  • Technical Support Officer

    5 days ago

    North Ryde, Australia City of Ryde Full time

    **Provide **technical** support within the Health, Building and Regulatory Services Department**: - **Enjoy a rostered day off every 3 weeks**: - **Hybrid flexible work policy** **About Us** The City of Ryde was recognised as an Employer of Choice in the Australian Business Awards and is a progressive local Council possessing beautiful natural...

  • Finance Support Officer

    5 days ago

    North Ryde, Australia Baptist World Aid Australia Full time

    Posted: 15/04/2025 Closing Date: 30/04/2025 Job Type: Permanent - Full Time Location: North Ryde NSW Job Category: Finance & Operations **Why Baptist World Aid Australia?** If you have a desire to be part of a passionate, committed, people-oriented organisation that is committed to ending povertythen you’re in the right place Baptist World Aid...

  • IT Systems Support Officer

    2 days ago

    North Ryde, Australia City of Ryde Council Full time

    **Support the ongoing delivery of Council's technology transformation journey**: - **Employer of Choice 2021 | Rostered day’s off**: - **Ongoing professional development** **About Us** The City of Ryde was recognised as an Employer of Choice in the Australian Business Awards and is home to Macquarie Park which is poised to become the fourth largest GDP...

  • Senior IT Support Officer

    1 week ago

    North Ryde, New South Wales, Australia Macquarie University Full time $1,190,000 - $1,245,400 per year

    Annual base salary from $99,161 to $103,905 (HEW Level 6) plus 17% employer's superannuation contribution and annual leave loadingFull Time Role | Join a supportive and collaborative teamSupportive, collaborative team with a flexible working environment based at Macquarie University, Wallumattagal Campus, North RydeAbout the RoleWe are hiring for an...

  • Project Support Officer

    4 days ago

    North Ryde, Australia BD Full time

    Job Description Summary Instrumental role in supporting the Alaris Keypad recall, which impacts approximately 4,500 devices across Australia and New Zealand. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It...

  • Course/education Support Officer

    5 days ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Salary: Hourly from $ 65.90 - $72.74 p.h. (HEW 6) - Appointment Type: Casual - Location: Macquarie University (North Ryde) The Role We are seeking a well-organised and experienced Course Support Officer to provide advice and support to academic staff in relation to the delivery and coordination of courses and units for undergraduate and...