Service Desk Support Officer

5 hours ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Start your career in the government sector and join a local government offering competitive hourly rates

**Your new company**

A Local Government Agency based in Cheltenham requires Service Desk Support Officer
** **for a short contract till 25th July. This organisation promotes a competitive hourly rate on top of a flexible, collaborative and supportive work environment. Do not miss out on this excellent opportunity

**Your new role**

In this exciting and challenging new role, you will be:

- Providing first point of contact for all staff enquiries and requests and to log, track and resolve or escalate IT issues to the Service Delivery coordinator.
- Following up Staff enquiries (telephone, virtually and in person) using an appropriate method of communication to facilitate prompt query resolution and good customer service.
- Providing support and advice to the Service Delivery Coordinator in relation to End user support matters.
- Developing and maintaining system documentation, including configuration elements and knowledge articles within specified requirements and time frames.
- Maintaining the IT Asset register
- Providing general office administrative support to the team, including but not limited to, procurement of IT equipment, software and/or services
- Contributing to small to medium scale ICT projects, under the guidance of the Service Delivery Coordinator.

**What you'll need to succeed**
- Experience in user administration of Active Directory, Azure, M365 and supporting end user devices such as desktops, laptops, tablets, mobile devices and printers.
- Experience in administration of Audio Visual and Video Conferencing Systems in a hybrid working environment.
- Experience working with Windows 10 in a mixed network environment.
- An understanding of Windows Server 2012 and onwards, SCCM/Intune, Citrix and VMWare

**What you'll get in return**

Working in supportive and collaborative team for an established Local Government, you will be offered an excellent hourly rate on top of flexible work arrangement.

**What you need to do now**

**LHS 297508**#2784258

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