Assistant Night Manager

1 week ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Assistant Night Manager is responsible for being a key management contact to guests and colleagues of the hotel during the overnight hours. The individual oversees the night operations, ensuring the highest level of service, safety and security of all personnel.

The Role

Conduct regular briefings of the overnight team and communicate company, hotel and department information.
Monitors the performance and standards of the wider hotel during the overnight function.
Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long lasting guest loyalty.
Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
Be knowledgeable of and communicate Capella Moments, Capella Rituals, Capella Curates and Little Stars program.
Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
Assist in shift coverage in absence of Assistant Manager and or team members when necessary.
Assists in recruitment activities such as interviewing new talents for the departments and succession planning.
Report any suspicious activity to security and complete incident reports as required.

Talent Profile

Experience in a similar role of Front Office operations in luxury hotel/resort
Strong interpersonal communicator with personable character, good in relation building
Knowledge of Property Management System (e.g. OPERA)
Competent computing skills (e.g. Microsoft Office)
First Aid certification and Responsible Service of Alcohol
Good command of written and spoken English
Valid working rights in Australia

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