Assistant Night Manager

4 days ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Assistant Night Manager is responsible for being a key management contact to guests and colleagues of the hotel during the overnight hours. The individual oversees the night operations, ensuring the highest level of service, safety and security of all personnel.

The Role

Conduct regular briefings of the overnight team and communicate company, hotel and department information.
Monitors the performance and standards of the wider hotel during the overnight function.
Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long lasting guest loyalty.
Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
Be knowledgeable of and communicate Capella Moments, Capella Rituals, Capella Curates and Little Stars program.
Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
Assist in shift coverage in absence of Assistant Manager and or team members when necessary.
Assists in recruitment activities such as interviewing new talents for the departments and succession planning.
Report any suspicious activity to security and complete incident reports as required.

Talent Profile

Experience in a similar role of Front Office operations in luxury hotel/resort
Strong interpersonal communicator with personable character, good in relation building
Knowledge of Property Management System (e.g. OPERA)
Competent computing skills (e.g. Microsoft Office)
First Aid certification and Responsible Service of Alcohol
Good command of written and spoken English
Valid working rights in Australia

  • Assistant Night Manager

    11 hours ago

    Sydney, Australia The Tank Stream Hotel Full time

    **Assistant Night Manager** **Role** **Key Responsibilities of this role include: -** - Team Leader, Supervisory levels or people who wish to work only at night because of family commitments are strongly encouraged to apply - Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. - Check accommodations,...

  • Assistant Night Manager

    4 days ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for an **Assistant Night Manager** to join our Front of House team. This is...

  • Assistant Night Manager

    2 weeks ago

    Sydney, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2025301189 **Location**: Sydney **About Stamford Hotels and Resorts**: Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of over 1800 rooms and 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio...

  • Assistant Night Manager

    2 weeks ago

    Sydney Olympic Park, Australia PULLMAN Full time

    **Company Description** At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture. At Sydney...

  • Assistant Night Manager/ Night Auditor

    2 days ago

    Sydney, Australia M GALLERY Full time

    Company Description Where rich history meets modern elegance, **_The Porter House Hotel _**pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something to come back for. Positioned...

  • Assistant Night Manager

    2 weeks ago

    Sydney Olympic Park NSW, Australia PULLMAN Full time

    Company DescriptionAt Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world's leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.At Sydney Olympic...

  • Night Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scape Australia Full time $60,000 - $90,000 per year

    Who We AreScape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Night Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scape Student Living Full time $60,000 - $80,000 per year

    WHO WE AREScape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Assistant Night Manager Full Time

    2 weeks ago

    Sydney, Australia Crowne Plaza Hotels & Resorts Full time

    Nestled in the heart of Sydney's vibrant Darling Harbour, Crowne Plaza is where modern luxury meets warm hospitality. As part of the IHG family, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. **The Role**: As Assistant Night Manager, you will play a pivotal role in ensuring the smooth operation of the...

  • Assistant Night Manager Part Time

    2 days ago

    Sydney, Australia Crowne Plaza Hotels & Resorts Full time

    Crowne Plaza Darling Harbour is a premier hotel destination in the heart of Sydney. We pride ourselves on providing exceptional guest experiences and maintaining the highest standards of hospitality. **Position Overview**: We're seeking a dedicated Part-Time Assistant Night Manager to oversee night operations, ensure guest satisfaction, and support the...