Assistant Night Manager

**Company Description**
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

As the Assistant Night Manager, you will play an important role in ensuring the seamless overnight operation of the hotel, providing leadership to the Night Audit team and maintaining exceptional guest service standards in the absence of the Night Manager.

You will oversee the night audit and reporting process, respond to guest requests and incidents with professionalism and care, and ensure the safety, security, and comfort of both guests and team members throughout the night.

This role is perfect for an experienced Night Auditor or Front Office professional ready to take the next step in their career, bringing confidence, accountability, and a calm approach to every challenge.

What you’ll be doing:

- Hold responsibility and accountability for the efficient operation of the Hotel while the Night Manager is not on duty.
- Cross check and balance work completed during the day for all outlets on a shift.
- Prepare reports reflecting trading results of the property on a daily, weekly and monthly basis.
- Take and prepare room service orders.
- Effectively handle guest complaints.
- Ensure house security including fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
- Maintain responsibility for the overall auditing and administration function of the Night Audit team.
- Manage the Guest Relations function and confidently manage any disruptive guests and ensure discreet removal (as required).
- Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
- Be available at all times for guest queries.
- Ensure the Hotel is operating efficiently and according to Hotel policy.
- Participate in workplace consultation on matters pertaining to WHS.

**Qualifications**
To be successful in this role, you will be:

- Adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities.
- Holding a RSA competency card.
- Holding an Australian Driver’s Licence, manual driving skills preferred (but not essential).
- Holding a valid CPR certificate
- Opera Cloud experience is essential
- Able to work night shifts (11.00 pm - 07:30am) across a rotating roster including weekend work and public holidays.
- An energetic, team focused and CAN DO attitude.
- Well groomed with exceptional communication skills.
- Excellent attention to detail

**Additional Information**
Located in the Heart of NSWs most exciting entertainment precinct - and home to Accor Stadium - you’ll receive:

- Work, travel and career opportunities across our Global network.
- Relevant learning tools provided through Accor Academy and Typsy
- Precinct role provides opportunity to work with and learn from the leaders of the business
- Discounts on worldwide accommodation and F&B.
- Dry cleaning and tools of trade provided.
- Access to secure onsite parking