Miele Account Specialist

**About**Miele**

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore Become one of more than 23,000 Miele employees in 50 countries around the

world who are committed to making our products even better every day - and help us to expand our innovation leadership.

**About your workplace**

The ideology of “Immer Besser” (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company that is a prominent supplier of premium household appliances across kitchen, laundry and floorcare. With a unique Miele ANZ business (agency and wholesale) model, we partner with key retailers to provide the best possible Miele Experience to all of our customers.

This position will be responsible for ensuring continual growth in sales from domestic MCA accounts through the development of relationships, customer plans and training to drive Miele brand advocacy and grow Miele’s share of business.

**About the Role**:
This role will be responsible for:
Key Stakeholder Relationship Management
- Develop and maintain relationships with key customers (MCA’s)
- Work across Miele’s departments (sales, marketing, finance & operations) to gain support for customer initiatives to ensure successful execution

Innovation, Business Process, Sustainable Improvement
- Create and drive customer plans to improve Miele sales performance
- Fully understand the lead time and dates of customer catalogues / marketing activities to secure Miele’s involvement
- Communicate regularly with National Account Managers to understand plans for Key Accounts to ensure national alignment
- Provide insights to customers and internally to Miele where opportunities exist to increase sales
- Achieve sales objectives as detailed within Miele Sales Incentive communication (provided annually)

Training and Information (external & internal)
- Provide regular and interactive in store product training sessions to MCA’s to support key promotional initiatives
- Weekly reporting to assist in the identification of capability gaps and opportunities within the MCA’s
- Receive direction from Sales & Product Trainers around content and delivery of planned in store education sessions

**About You**:

- Business, commerce or technical degree preferred but not essential
- Certificate IV Workplace Training & Assessment advantageous
- Account Management level experience in retail, sales management or franchise industry - encompassing exposure to the white goods/small domestic appliance industry and businesses operating in a geographically dispersed network
- Demonstrated track record in achieving sales targets.
- Demonstrated ability to seek out and establish networking opportunities and make the most of both internal and external networking opportunities.
- Ability to identify complex systems and process problems and look for practical solutions to overcome these in a timely fashion.
- Ability to influence others effectively and negotiate at all levels
- Demonstrated ability to identify resources, develop and implement plans to achieve outcomes to complex projects.
- Demonstrated ability to generate original solutions and unique ideas.
- Clear and concise communication (written & verbal) & excellent presentation skills are a must
- Previous experience in product training highly regarded
- Ability to confidently deliver product knowledge to individuals & groups
- As the role will be required to travel to different retail partners, you will be required to hold a current drivers’ license and own or have regular access to a vehicle
- Regional travel is required

**What We Offer**:

- Generous staff discounts on our premium products
- Attractive Car allowance
- Access to Miele’s free annual health checks
- Training, coaching and development from experienced leaders
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

**The Behaviours We Nurture In Our Company Culture**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful