Liability and Dispute Specialist

3 days ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
At Coles Group Insurance, we protect our people, customers and business. From property and cyber, to public liability and workers compensation, we work across the company to understand our risks, provide exceptional coverage, deliver strategic advice, and bring our business goals and values to life.We offer good work-life balance, flexible working arrangements and excellent compensation benefits. We have an empowering and inclusive culture with open and effective management providing career stability.

**About the role**:
This role provides strategic advice and management of disputes to ensure compliance against regulatory requirements and quality decision making throughout the course of the claim. An exciting opportunity exists for a highly motivated and proactive Liability Specialist to join our self-insurance team. Reporting to the Liability & Compliance Manager, you will work across three main functions:
Technical advice and Decision sign off in line with the WIRC Act and Worksafe Victoria guidelines.
Represent Coles TeamCover at the Accident Compensation Conciliation Service.
Manage a small portfolio of Impairment benefit claims.

Drive reduction in liabilities and protect the reputation of Coles through taking accountability for complex claims by:

- Maintaining knowledge of workers compensation legislation, regulatory framework, issue resolution processes, court cases and ensuring all actions remain
- Assisting in determining lability on complex claims both initial and ongoing
- Representing Coles at mediation and conciliation to ensure pragmatic outcomes considering Team Member impact, commercial result, and reputation protection
- Conducting internal claim reviews with the claims team to increase their capability in making liability decisions and resolving disputes.

**About you and your skills**:
Prior experience as a Technical Manager or Dispute Resolution Officer will hold you in good stead for this role. Impairment benefit experience is not a pre-requisite, however a willingness to undertake training in this area is recommended. Significant experience in managing claims in workers compensation is essential, specifically in delivering strong outcomes with difficult claims. In addition, you’ll have;
- A qualification or certification in a health or business-related field (highly desirable)
- Minimum 4-5 Years’ experience in Victorian Workers Compensation legislation
- Significant experience in stakeholder management
- Experience in negotiating Accident Compensation Conciliation matters
- Highly effective interpersonal and communication capabilities
- Ability to manage multiple priorities to meet agreed deadlines

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 88205

Employment Type: Full time

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