Customer Service

5 days ago

Laverton North, Australia Sharp & Carter Full time

Work close to home | Permanent Opportunity
- Competitive Salary | Onsite Parking
- Inclusive culture with opportunity to grow

**About the Role**

**Responsibilities**
In this varied and dynamic support role, you will be responsible for;
- Answering incoming calls in a timely and efficient manner
- Liaise with customers and clients over the phone
- Proactively addressing customer issues, request and identify solutions
- Update and maintain various internal databases to ensure they are accurate and up to date.
- Ensure customer feedback is understood, communicated and resolved or followed through with relevant personnel
- Organise dispatch of products and/or product information to existing or potential customers
- Advising customers of products and recognize recommendations for them
- Providing additional support to management
- Ad hoc duties as required.

**Skills and Experience**
- Ability to handle a high volume of incoming calls
- Experience within a collaborative and outcome focused role.
- Previous experience handling and prioritising customer enquirers
- Understanding the importance of quality and efficiency
- Experience working within a fast-paced environment
- Strong administration skills

**About the client**
Located in Laverton, our client is a major leader in the FMCG industry and is well recognised for providing consumers with quality products across the national market.

Due to continued growth, our client is looking for a Customer Service Administrator who can provide effective support to their friendly, collaborative team and represent the business to key customers and stakeholders. This permanent role, conveniently located in Laverton, allows room to learn and develop, and requires a motivated and can-do attitude.

For a confidential discussion please call Holly Isherwood on 0459 699 108.

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