Customer Service

1 week ago

Laverton North, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries across Including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

**Job Description**:
We are looking for an experienced Administration & Customer Service Officer for the Laverton site on behalf of Toll Chemical Logistics and its Customers. You will be responsible for ensuring efficient and effective service delivery to the customers and business team through the provision of administrative and customer service functions, as well as enhancing the customer experience by overseeing local customer contacts, liaising with customers and sites, whilst identifying continuous improvement and innovation within the business.

**Key Responsibilities**:
**ADMINISTRATION**
- Process all sellside transactions to ensure that correct revenue is received from customers through daily processing of Transport activities.
- Process all buyside transactions to ensure vendors are paid for services rendered accurately and in a timely manner.
- Other duties as required by management

**CUSTOMER SERVICE**
- Answer inbound calls from customers dealing with general enquiries, track and trace and ETA's whilst providing and maintaining outstanding customer service at all times.
- Processing orders using PWMS and RAMCO (Current Management Systems).
- Communicating and coordinating with warehouse and transport teams as required
- Communicating with customers regarding order status and providing updates as required
- Maintaining a positive, empathetic, and professional attitude toward customers and staff members at all times
- Ensure customer satisfaction and provide professional customer support

**Qualifications**:
To be successful in this role, you will need:

- Ability to make and execute effective decisions
- Experience in a fast-paced environment
- Highly organised and able to juggle competing priorities effectively
- Effective time management and self-discipline
- Excellent written and verbal communication skills
- Intermediate to advanced computer software skills (Microsoft Word, Excel & PowerPoint)

Additional Information

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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