Customer Service Representative

5 days ago

Laverton North, Australia Shred-X Full time

We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Laverton North branch.
- Permanent Full Time Role with a Public Listed Company
- Market competitive salary
- Reward and Recognition Program, Shopping discounts

Shred-X is a fast paced and growing company committed to exceptional customer service and the development of innovative and sustainable practices. We are seeking a person with a high standard of customer service excellence who is committed to servicing existing clients and building relationships with our new clients.

You will be joining a team re-known for their high standard of service and sales excellence to existing and new clients. The scope of the role will see you play an integral part in providing high quality customer service and support for all Shred-X Secure Destruction clients and stakeholders. You will need to be a problem solver and proactive to ensure your service delivery remains first class.

Role & Responsibilities:

- Ensuring customers receive efficient service and timely responses to queries.
- Responsible for contacting and liaising with customers regarding queries or issues related to services.
- Present new products and services and enhance existing relationships.
- Liaise with sales team and take overflow of phone calls when required.
- Liaise with operations/logistics team to receive priority route decisions, as well as providing ongoing feedback to customers on the resolution of incidents and requests.
- Build and maintain relationships with team members nationally and its customers.
- Utilise problem solving techniques.
- Maintain up-to-date working knowledge of cloud-based CRM and invest in learning and development.
- Participate in team, coaching and development meetings, annual performance reviews and adhere to occupational health and safety training standards and on-going training.
- Willingness to be cross trained within the departments.
- Front desk/Reception coverage as required.
- Other administration tasks.

We are looking for:

- Previous customer service experience.
- A high level of attention to detail and ability to anticipate issues.
- A great communicator with excellent verbal and written communication skills.
- An enthusiastic, independent person who loves building customer relationships, and be who is passionate about providing exceptional customer service every time.
- A reliable, hard-working, and honest person with a mature approach.
- A team player and proactive self-starter who can work autonomously, with a drive to help all customers.
- A cheerful and professional customer service and telephone manner.
- Competent skills in Microsoft office suite, preferably with experience with a cloud-based CRM.

What is in it for You?
- We are a growing, successful business
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Company uniform
- Employee Assistance Program

Shortlisted applicants will be required to:

- Undergo a Federal Police clearance check.
- Be eligible to legally live and work in Australia
- Undertake a pre-employment medical assessment relative to their position
- Appropriate immunisation requirements, including COVID 19 vaccinations.

As part of the Shred-X team you have access to company benefits such as career progression opportunities, employee discounts at over 300 retailers, supportive team environment and inclusive team atmosphere.

  • Internal Customer Service Representative

    5 days ago

    Laverton North, Australia Schutz Australia Pty Ltd Full time

    **The Opportunity** Join us in our commitment to Sustainability! Be part of a small and super - significant team of Internal Customer Service Representatives as you perform a pivotal role for our global company. This isn't just your everyday customer service role - there's lots to do and lots to learn as you demonstrate precise attention to detail,...

  • Representative, Customer Service

    1 week ago

    North Ryde, Australia Edwards Lifesciences Full time

    **Key Responsibilities**: - Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction. - Resolve complex customer service activities including investigating and performing root cause...

  • Customer Service Representative

    2 weeks ago

    North Sydney, Australia Page Personnel Full time

    Permanent Fulltime Opportunity - Competitive Salary Package **About Our Client**: Our Client is a global provider of renewable energy solutions, committed to creating a cleaner, more sustainable future. Their innovative products and services offer reliable and cost-effective renewable energy solutions. As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    Altona North, Australia Fashion Biz Full time

    **CUSTOMER SERVICE** Fashion Biz Altona North, Melbourne VIC Customer Service - Call Centre (Call Centre & Customer Service) Full time **The opportunity** **Customer Service Responsibilities list**: Manage large amounts of incoming calls Build sustainable relationships and trust with customer accounts through open and interactive communication Meet...

  • Customer Service Representative

    1 day ago

    North Geelong, Australia Banana Home Full time

    **Who is Banana Home** This role holds an exciting opportunity to support our customers whilst working in a passionate team. **What this role entails** A Customer Service Representative conducts various tasks including but not limited too - Answering incoming phone calls - Supporting our customers throughout all stages of the purchase lifecycle - Entering...

  • Customer Service Representative

    6 days ago

    North Sydney, Australia MVSI Full time

    **Customer Service Representative** **Full Time** **Hybrid** **Permanent** Are you a keen observer with a passion for solving puzzles? Do you thrive in a dynamic environment where every day presents a new challenge? If so, MVSI is looking for you! **About MVSI**: Privately held, MVSI provides a broad range of Compliance Verification services to...

  • Customer Service Representative

    6 days ago

    North Sydney, Australia Graymont Full time

    **Job Introduction**: Play a key role in the delivery of customer service processes and services for a global leader in the lime and limestone business. - Monday to Friday - Office hours, Hybrid working arrangements Australia - NSW - North Sydney Competitive package and hybrid working arrangement. - Progress your career in lime and limestone solutions. -...

  • Customer Service Representative

    2 weeks ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...

  • Customer Service Representative

    1 day ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...

  • Customer Service Representative

    2 weeks ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...