Compliance Support Officer

2 days ago

Canberra, Australia Woden Community Service Full time

**W**oden Community Service** is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks.

**About the Role**:
We are seeking a proactive and detail-oriented **Compliance Support Officer** to join our team. This is a **full-time**position, based at our Woden location. This position plays a critical role in ensuring that our services comply with all relevant regulatory and legislative standards. As a Compliance Support Officer, you will be responsible for monitoring compliance and safety regulations, supporting the delivery of high-quality programs, and ensuring that the service is operating in line with industry best practices.

**In this role, you will**:

- Ensure all programs adhere to WCS’s policies and procedures, as well as relevant standards and regulatory requirements, including funding body guidelines.
- Perform regular service compliance audits and report findings to the Team Leader, Corporate Quality and Risk.
- Offer support and expert advice on compliance matters to services and team members.
- Assist services in preparing for, and attending, external compliance audits and Children’s Services Assessment & Rating visits.
- Provide high-quality and timely compliance reports as requested, ensuring clarity and accuracy.
- Stay up-to-date with changes in legislation and industry standards, maintaining professional knowledge to ensure continued compliance.
- Actively participate in team meetings, organisational activities, and contribute to the development of best practices.
- Contribute to ensuring that internal policies and procedures are regularly reviewed and updated.
- Follow the WCS Work Health and Safety Policy and Procedures, ensuring the safety of yourself, your colleagues, and service users at all times.

This role is an excellent opportunity for someone passionate about ensuring compliance and fostering a culture of excellence within a team-oriented environment.

**Compliance Support Officer***:
**To be successful for this role, you must possess the following**:

- Demonstrated experience with interpreting and auditing against standards and legislation.
- Strong organisational and time management skills including the ability to manage competing and/or changing priorities and deliver to deadlines.
- Proven team-oriented approach, with demonstrated ability to work collaboratively and coordinate information flows within the team and with other business areas.
- Knowledge of National Quality Framework (NQF) and Aged Care standards.
- Experience with report writing.
- Strong communication and interpersonal abilities
- Effective problem-solving and decision-making skills
- High attention to detail
- Proficiency in, or the ability to rapidly learn relevant software, tools, and industry-specific technologies

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