Support Analyst

Capgemini is a global leader in partnering with companies to transform and manage their businesses by harnessing the power of technology. Recognized by Ethisphere as one of the World's Most Ethical Companies for the last ten years in a row, we are a diverse, values-driven organization of over 325,000 team members in more than 50 countries.
- Now is the time to join our Australian and New Zealand businesses as we rapidly expand - purposefully investing in specific technology capabilities whilst designing and driving integrated strategies and solutions across our business lines. _

This is an opportunity to be at the forefront of finding new ways technology can help us reimagine what’s possible, and collect unique career experiences with global clients and game-changing tech projects.

**Let's talk about the team**:
Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2023 global revenues of €22 billion.

**Our Offer**:
At Capgemini, we see things differently.

Vision - The business value of technology comes from and through people.

Your career matters to you and is important to us too. Because your goals and needs are constantly
evolving, we offer visibility, leeway, and support to help you grow and progress in your career.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value to our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty, and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

**Let’s talk about the roles and responsibilities**:
As a **Lab Instrument Support Analyst**, you will ensure the smooth operation, troubleshooting, and maintenance of lab instruments within a regulated environment. Your responsibilities will include:

- **Instrument & Network Setup**:

- Conduct physical checks of instruments and network connections.
- Assist with site preparation for new instrument installations, considering site architecture and design.
- Collaborate with vendors to install, configure, and complete IQ (Installation Qualification).
- Coordinate with Seqirus to perform OQ (Operational Qualification) and PQ (Performance Qualification).
- **Troubleshooting & Maintenance**:

- Execute standard SOPs for troubleshooting.
- Perform additional diagnostics and triaging for complex issues.
- Support instrument vendors during troubleshooting and manage firmware updates (OTA).
- Resolve data storage issues and assist in data backup and restoration.
- **Documentation & Compliance**:

- Update documentation per GxP standards for quality lab instruments.
- Obtain required approvals and capture evidence for GxP documentation.
- Verify user account validity and manage security procedures for access.
- **Validation & Reviews**:

- Ensure a validation plan is available with the instrument owner.
- Schedule periodic reviews with Seqirus instrument owners.
- **Inventory & Knowledge Management**:

- Maintain an up-to-date inventory of lab instruments.
- Update the knowledge base with learnings and workarounds.

**Your Capabilities and Experience**:
To excel in this role, you should possess the following:

- Basic understanding of IT support requirements in Pharma/Biotech industries.
- Foundational knowledge of LIMS (Laboratory Information Management Systems).
- Analytical and business-oriented mindset with strong problem-solving abilities.
- Ability to articulate complex technical matters to non-technical stakeholders effectively.
- Team-oriented with excellent interpersonal skills.
- Experience as a technically oriented systems analyst.
- Strong client-facing skills, including verbal and written communication, and presentation abilities.

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological exp