Property Team Leader

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:
**Your Role**

Due to an internal promotion and as part of our continual growth, our Property Claims Team are now seeking an experienced Team Leader to join our Sydney team based out of our CBD office. This position will be offered on a permanent full-time basis with hybrid flexibility arrangements available.

Working with the Leadership and Management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**
- Manage the day to day operations of the Property Claims team
- Provide leadership and direction to the Property Claims team
- Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
- Ensure the delivery of cost effective, professional and customer-focused claims service
- Lead quality assurance activities, including audit results, data integrity, process refinements
- Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
- Manage team performance in line with team targets and service level agreements
- Ensure appropriate team capability with effective recruitment and staff development planning
- Provide day-to-day management and technical expertise to the team
- Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc

Qualifications:
**We’re interested in hearing from people who possess**
- At least 7 years of insurance experience including 3 years management experience
- Ability to build and develop business relationship with clients and Service Providers
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Stakeholder management
- Strong level of interpersonal skills
- Negotiation skills
- Excellent customer service skills
- Commitment to quality and accuracy ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Attractive remuneration packaging & flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

If you are interested in being part of an established positive team and being part of a dynamic culture
**APPLY NOW**

**You will need to have the right to work in Australia to be eligible for employment with Gallagher Bassett Services.**

**Agency applicants will not be considered for this role.