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Client Coordinator

2 weeks ago

Werribee, Australia University of Melbourne Full time

**Job no**: 0056909
**Location**:Werribee
**Role type**:Full time or Part time available; Fixed-term for 12 months
**Faculty**:Faculty of Veterinary and Agricultural Sciences
**Department/School**:U-Vet Werribee Animal Hospital, Melbourne Veterinary School
**Salary**:UOM 3 - $61,508 - $67,912 (pro rata for part-time) p.a. plus 17% super

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About the Faculty of Veterinary and Agricultural Sciences**
The Faculty of Veterinary and Agricultural Sciences is a leader in agricultural, food and veterinary science education and research in Australia.

As a faculty within the University of Melbourne, we share the core purpose of benefiting society, and the guiding aspiration to be a world-leading and globally connected Australian university with students at the heart of everything we do. We are dedicated to improving animal health, sustainable agricultural practice and food security through cross-disciplinary and collaborative research.

**About the Role**
The Client Coordinator will be the first point of contact for clients contacting and attending the U- Vet Werribee Animal Hospital and will support the smooth operation of front of house functions by providing high standards of service to internal and external stakeholders including but not limited to hospital clients, referring veterinarians and visitors, forming a vital link between these groups and hospital clinical staff.

The Client Coordinator will provide end to end client services and will also be responsible for patient discharge processes, completing insurance claim forms and assisting with accounts and banking resolution.

This position will be predominately based at the Werribee Campus but may be required to attend other sites as required.

Responsibilities may include:

- Responsible for all aspects of communication to and from clients, referring veterinarians and the hospital clinical teams, ensuring exceptional patient care and customer service
- Scheduling all appointments including referral appointments for consultations and procedures against predetermined available slots, ensuring all relevant information is provided to the appropriate clinician for resolution for requests outside set parameter
- Triage patients over the telephone and on arrival at the U-Vet Werribee Animal Hospital promptly, effectively and professionally (including recognising when to ask for assistance or guidance from colleagues when making triage decisions)
- Participate in team meetings and their outcomes

**About You**
You will have well-developed interpersonal and communication skills with the ability to build and maintain professional working relationships and liaising with internal and external stakeholders in a diverse working environment. You will posses excellent organisational and time management skills with attention to detail and the ability to prioritise and manage competing demands in a busy environment. Previous experience working within a veterinary practice including in an emergency and referral setting is desirable but not essential.

You will also have:

- Completion of a relevant Certificate III or an equivalent combination of relevant experience and education/training
- Proven experience in a similar position providing administration support, conducting billing, accounts and daily reconciliation of financial activity with a high degree of accuracy
- Demonstrated experience in managing a high load of telephone calls with the ability to provide clients and referring veterinarians with high standards of customer service
- Proven experience in managing the daily appointment schedule and liaising with clients and veterinary nursing teams.

Applicants must hold valid work rights as visa sponsorship is unavailable for this position

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and leave loading
- Free and subsidised h