Scheduling Administrative Representative

2 weeks ago

Canberra, Australia JML Plumbing & Gas Full time

**Scheduling Administration Representative at JML Plumbing & Gas**

Are you organized, detail-oriented, and passionate about providing exceptional customer service? JML Plumbing & Gas is seeking a motivated individual to join our team as a Scheduling Administration Representative. In this role, you will play a pivotal part in ensuring the seamless coordination of plumbing services appointments, contributing to the success and reputation of our company. As this role offers the opportunity to grow into a scheduling operations manager role you will be able to grow with the company.

**Responsibilities**:

- **Appointment Scheduling**: Efficiently manage and coordinate the scheduling of plumbing services appointments, taking into account customer preferences and technician availability.
- ** Dispatching Mastery**: Skillfully assign plumbing technicians to service calls, optimizing resources and ensuring timely response to customer needs.
- ** Customer Satisfaction**: Exceed customer expectations by providing accurate information, resolving scheduling conflicts promptly, and ensuring a smooth and hassle-free scheduling experience.
- ** Organizational Wizardry**: Maintain an organized and up-to
- date schedule for plumbing technicians using advanced scheduling software, ensuring maximum efficiency and productivity.
- ** Documentation Proficiency**: Keep meticulous records of appointments, service requests, and customer interactions, contributing to the overall efficiency and effectiveness of our operations.
- ** Problem-Solving Prowess**: Quickly identify and address scheduling issues, emergencies, or conflicts, demonstrating resourcefulness and adaptability in resolving challenges.
- ** Collaborative Spirit**: Work closely with other team members, including technicians, customer service representatives, and managers, to streamline processes and enhance overall performance.

**Qualifications**:

- **Exceptional Organizational Skills**: Proven ability to multitask, prioritize effectively, and maintain meticulous attention to detail in a fast-paced environment.
- ** Outstanding Communication Skills**: Excellent verbal and written communication skills, with a natural talent for building rapport and delivering top-notch customer service.
- ** Customer Service Experience**: Previous experience in a customer-facing role, preferably within the service industry, showcasing a commitment to customer satisfaction and professionalism.
- ** Problem-Solving Abilities**: Strong critical thinking skills and the capacity to identify and resolve scheduling issues efficiently and effectively.
- ** Adaptability and Reliability**: Ability to thrive in a dynamic work environment, demonstrating flexibility, dependability, and a proactive approach to challenges.
- ** Team Player Mentality**: Eagerness to collaborate with colleagues, contribute to a positive work culture, and support the success of the team as a whole.
- ** Empathy and Patience**: A genuine desire to understand and address customer needs with empathy, patience, and professionalism.

**Salary**:$25 - $40 per hour, depending on experience

**Schedule**:40hrs per week

**Benefits**:

- As little or as much over time as you want.
- A great work-life balance.
- Career development pathways to management roles.
- Mid year Christmas parties, Quarterly social events

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