Receptionist and Student Services Officer

**Receptionist and Student Services Officer**
- **Multiple roles available**:

- **Location: Hawthorn East**:

- **Full-time or part time option considered**

**Change Lives with a Career in #BetterMentalHealth**

We are seeking experienced Receptionist and Student Services Officers to join our supportive and community-focused workplace. To be successful in this role, you are a people-focused receptionist with exceptional customer service skills. You will be a key member of the administration team providing effective and efficient support to ensure the smooth daily running of the organisation.

**About the Cairnmillar Institute**:
The Cairnmillar Institute is a not-for-profit registered health promotion charity that has been providing high-quality professional education and accessible psychological services to promote the community's psychological well-being for over 60 years.

Cairnmillar is now one of the largest trainers of postgraduate psychologists and counsellors in Australia. We offer an excellent range of clinical services, postgraduate programs in psychology and counselling, and short courses and professional development for the broader community.

**The role**:
As the Receptionist and Student Services Officer, you will provide administrative support to ensure the smooth daily running of the organisation. You will be responsible for a range of customer service duties to both staff and students, including but not limited to communicating with students in line with Institute policies and processes and attending to their enquiries ranging from course information to academic outcomes and information on available student resources.
- Undergraduate qualifications and/or relevant experience working in a university, an RTO or other higher education setting, psychology clinics, and/or the charity and NFP sectors
- Excellent organisational and time management skills.
- Demonstrated commitment to high-level customer service and making students, staff and key contacts and their needs a priority.
- Demonstrated administrative skills and ability to organise and coordinate administrative functions.
- Demonstrated ability to work with administrative systems and databases.
- Excellent written and oral communication skills, with the ability to interpret and communicate both formal and informal information in a range of contexts.
- Knowledge of Institute policies, systems, processes and procedures and how to adapt these at the Faculty level.
- Strong computer skills and technical literacy, experience with specialist databases or Student Management Systems, advanced user of MS Office software (including Excel and Word). Working knowledge of software programs (SharePoint, Office365).

**Application closing date**: Sunday, 15th September 2024

A Police Check will be required from the successful applicant as a condition of employment.

**How to apply?**
- A covering letter outlining your suitability for the role;
- An up-to-date resume; and
- Contact information for 2 referees.
- **Why join Cairnmillar**:_
- Mix of on-campus and work from home options available and a supportive work environment.
- A fun collaborative team focussed on professional development with continual on the job learning
- Open door policy and a genuine focus on wellbeing
- A purpose driven culture where respect, inclusion and diversity are priority
- Salary packaging options.

Cairnmillar values diversity, inclusion and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
- The Cairnmillar Institute promotes the following values: collaboration, compassion, integrity, professionalism and respect and promotes behaviours that are consistent with these values at all times. Cairnmillar is an equal opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serves_.

**Job Types**: Full-time, Part-time

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hawthorn East, VIC 3123: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Hawthorn East, VIC 3123

Application Deadline: 15/09/2024