Tjhb Customer Experience Officer

1 week ago

Sydney, Australia Transdev Full time

**Job No**:Ad-4656

**Work Type**:Full Time

**Location**:Sydney

**Categories**:CustServ / Marketing / Communications

**About Transdev John Holland Buses**
- Transdev John Holland Buses (**TJHB**) is an integrated joint venture partnership between Transdev Australasia and John Holland, combining the know-how of one of the world’s leading mobility companies and one of the nation’s leading integrated infrastructure, transport services and building companies.
- TJHB operates public transport services across Sydney’s iconic Eastern Suburbs (Region 9), with depots situated in Port Botany, Randwick and Waverley.

**Customer Experience Officer**
- Transdev John Holland Buses (**TJHB**) is seeking a polished and experienced Customer Experience Officer to deliver prompt and first-class customer service through the interaction of the passenger public by delivering informative and accurate feedback responses, resolving escalated customer complaints, and championing the TJHB values.
- This is a full-time permanent position based at our Randwick Bus Depot working as part of the Customer Experience team.

**About the role**:

- Collaborate with the operational team to investigate customer feedback to ensure effective resolutions.
- Deliver outstanding customer support and experience using strong interpersonal and written communication skills.
- Contribute and work together for the success of the Customer Experience team by meeting client expectations and exceeding the overall objectives.
- Maintaining accurate records of Customer interactions and activity in the CRM and other internal platforms.
- Assist with reception calls, inquiries and lost property items.

**About You**
- +1 year of experience in a similar role.
- Previous experience in the public transport industry is desirable
- Hold a valid Working With Children Clearance or be able to obtain.
- Exceptional customer service skills with polished verbal and written communication skills.
- High attention to detail and accuracy
- Able to multi-task and work effectively under time pressure
- Ability to work both autonomously and well within a team environment
- Demonstrate strong interpersonal skills.
- Proficient in Microsoft Office suite and CRM systems.

**Your Benefits**
- In return, you will receive:

- FREE Opal Pass to travel within the Sydney metropolitan area*
- Free access to 24/7 Employee Assistance Program
- Access to extensive employee wellbeing programs such as Fitness Passport
- Our commitment to your job stability and ongoing career development.
- Continuous support and growth possibilities.
- As per Transport’s T&C’s

**Our Values and Benefits**
- The work we carry out at Transdev John Holland touches the lives of our families, friends and future generations alike. Contributing to our growing, global business means you can make your mark, push boundaries and reach your maximum potential.

Our recruitment processes include police checks, reference checks and right to work checks. By submitting your personal information to Transdev John Holland you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.

**Advertised**:09/05/2025

**Applications close**:30/06/2025

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