Customer Experience Officer

2 weeks ago

Sydney, Australia City of Canada Bay Full time

$69,814.41- $80,286.57 per annum + super
- Participation in Council's 9-day fortnight scheme
- Permanent Full-Time - 35 hours per week

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

**About the role**

We are currently seeking an experienced and enthusiastic Customer Experience Officer to join the Customer Service Team at City of Canada Bay.

As a Customer Experience Officer, you will be responsible for providing quality customer service to external and internal customers, ensuring that all enquiries and complaints (face to face, telephone, electronic or written) relating to the full range of Council services, are dealt with according to established procedures.

This is a truly supportive team environment where you will be encouraged, supported and challenged to do your best. You will complete a variety of tasks from the Contact Centre to the front counter. There is also a monthly meeting in the evening that allows the team to develop and plan together.

Ideally, you will have a Certificate IV in Customer Service or willingness to obtain a relevant qualification, prior experience in a customer service role, and excellent communication skills with the ability to deal with a diverse range of customers.

Previous local government experience and experience with Technology One software are highly advantageous.

**What’s on offer**

The City of Canada Bay also offers excellent employee benefits which include:

- Rostered Days Off (participation in a 9-day fortnight scheme)
- A range of flexible work arrangements including hybrid work from home arrangements
- 18 weeks paid parental leave
- A supportive, energetic, and passionate team
- Significant leave benefits (9-day fortnight, 15 days sick/personal leave, 2 days health and wellbeing leave per year, access to Long Service leave after 5 years)
- Continuous training, support, and leadership development
- Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)
- And much, much more

**Closing Date: Thursday 12th September at 11:30pm**

Previous applicants need not reapply, thank you.

**Want to know more?**

Click here to view position description, alternatively for a confidential discussion please contact John Mantzios, Chief Digital Information Officer on 02 9121 0261.
- The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace._
- The successful applicant for this role is recommended to be fully vaccinated for COVID-19. _

  • Senior Customer Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Customer Case Officer

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    Clerk Grade: 5/6 Employment Type: Temporary 6 to 12 months, with the possibility of extension Office based role in Parramatta This role sits within the NSW Small Business Commission Division in the Customer Experience team **About the team** The Small Business Commission is an independent authority which: - Provides a central point of contact for small...

  • Customer Support Officer

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Opportunities Galore! Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service Extraordinaires with a technical IT flair. You will have the opportunity to interact with people from across our business and can go to sleep every...

  • Tjhb Customer Experience Officer

    1 week ago

    Sydney, Australia Transdev Full time

    **Job No**:Ad-4656 **Work Type**:Full Time **Location**:Sydney **Categories**:CustServ / Marketing / Communications **About Transdev John Holland Buses** - Transdev John Holland Buses (**TJHB**) is an integrated joint venture partnership between Transdev Australasia and John Holland, combining the know-how of one of the world’s leading mobility...

  • Customer Experience Officer

    3 weeks ago

    Council of the City of Sydney, Australia Catholic Education Diocese of Rockhampton Full time

    Located 20km west of Sydney on Dharug country, with a population of over 245,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are...

  • Customer Experience Officers

    24 hours ago

    Sydney, Australia Pokolbin Village Full time

    Pokolbin Village is a leading, people-focused organisation with approximately 600 staff members. Our people are working to make the Pokolbin Village area an accessible, green, diverse and innovative community and economy. We are dedicated to providing vibrant public places, sustaining and developing a thriving creative culture, helping protect our natural...

  • Customer Service Officer Lvl 1

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Officer - Building Commission NSW** **Grade**: 1/2 Clerk Grade **Salary range**: $75,728 - $82,329 + superannuation and leave loading **Duration**: Temporary up to November 2025 **Applications Close**:Tuesday, 15th July 2025 **Location**: Parramatta **About the team** This role is an exciting opportunity to work within the Plumbing...

  • Customer Experience Officer

    2 weeks ago

    Sydney, Australia City of Canada Bay Full time

    Starting salary of $35 per hour + super + weekend penalties (25% Saturdays and 50% Sundays) - Locations Concord Oval Recreation Centre, Five Dock Leisure Centre, and Rhodes Recreation Centre (tentative opening October 2025) The City of Canada Bay is a vibrant and diverse community, nestled along the picturesque bays of Sydney Harbour. Known for its...

  • Customer Experience Consultant

    4 days ago

    Sydney, Australia Cushman & Wakefield Full time

    **Job Title** Customer Experience Consultant **Job Description Summary** Calling all experienced customer service superstars! We are looking for a motivated and enthusiastic Customer Experience Officer to join our team. **Calling all non-experienced customer service superstars!** **About the role** With flexible working arrangements and a minimum of one...