Customer Information Officer

2 days ago

Busselton, Australia City of Busselton Full time

City of Busselton | Corporate Services

Closing date: 27/10/2025
- **Permanent Full Time**:

- **$72,745 - $77,468 + Super**:

- **Generous superannuation of up to 15.25%**:

- **Excellent staff benefits (salary packaging, free gym, shopping discounts)**

**Join the frontline of service excellence at the City of Busselton**

Are you a people person who thrives on helping others and making every interaction count? Do you love solving problems, sharing local knowledge, and being the friendly face (and voice) that makes someone’s day better? If so, we want YOU to join our dynamic Customer Information team.

**Why work for the City**:
The City of Busselton is located in the picturesque southwest coastal region of WA and offers an enviable lifestyle and the opportunity to be part of one of the most progressive and ambitious Local Governments in the state. We pride ourselves on providing positive outcomes for our community and offering a supportive environment for our employees.

**About the role**:
As a Customer Information Officer, you’ll play a vital role in delivering high-quality, customer-focused service across multiple channels - in person, over the phone, and online. You’ll ensure the needs of our community are met with professionalism, empathy, and efficiency.

This diverse and rewarding role involves a broad range of operational functions, including providing frontline customer service, handling cash transactions, processing animal registrations, supporting cemetery services and delivering general administrative support. You’ll be part of a team that values connection and service excellence.

Working Monday to Friday, 8:15am until 4:36pm, no two days will be the same, and every day is an opportunity to make a real difference.

**What you’ll bring to the role**:

- A passion for **exceptional customer service**:

- Great communication and listening skills
- Confidence with cash handling and computer systems
- A team-first attitude and a proactive mindset
- A knack for solving problems and staying calm under pressure

**Enquiries**: Mel Perham; Senior Customer Information Officer on (08) 9781 0306 or Human Resources on (08) 9781 1727.

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