Customer Information Officer

3 hours ago

Busselton Western Australia City of Busselton Full time $72,000 - $77,000 per year
  • Permanent Full Time
  • $72,745 - $77,468 + Super
  • Generous superannuation of up to 15.25%
  • Excellent staff benefits (salary packaging, free gym, shopping discounts)

Join the frontline of service excellence at the City of Busselton

Are you a people person who thrives on helping others and making every interaction count? Do you love solving problems, sharing local knowledge, and being the friendly face (and voice) that makes someone's day better? If so, we want YOU to join our dynamic Customer Information team.

Why work for the City:

The City of Busselton is located in the picturesque southwest coastal region of WA and offers an enviable lifestyle and the opportunity to be part of one of the most progressive and ambitious Local Governments in the state. We pride ourselves on providing positive outcomes for our community and offering a supportive environment for our employees.

About the role:

As a Customer Information Officer, you'll play a vital role in delivering high-quality, customer-focused service across multiple channels - in person, over the phone, and online. You'll ensure the needs of our community are met with professionalism, empathy, and efficiency.

This diverse and rewarding role involves a broad range of operational functions, including providing frontline customer service, handling cash transactions, processing animal registrations, supporting cemetery services and delivering general administrative support. You'll be part of a team that values connection and service excellence.

Working Monday to Friday, 8:15am until 4:36pm, no two days will be the same, and every day is an opportunity to make a real difference.

What you'll bring to the role:

  • A passion for exceptional customer service
  • Great communication and listening skills
  • Confidence with cash handling and computer systems
  • A team-first attitude and a proactive mindset
  • A knack for solving problems and staying calm under pressure

Apply: Please click 'Apply' and follow the prompts. Please remember to attach a copy of your current resume.

Enquiries: Mel Perham; Senior Customer Information Officer on or Human Resources on

Closing date: Applications are invited until 4.30pm on Monday 27 October. Screening of applications may take place throughout the advertising period.

The City of Busselton aims to have a workforce that reflects the diversity of our customers and encourages applications from Aboriginal Australians, people from culturally diverse backgrounds, people living with a disability and people of all ages.

  • Information Management Officer

    1 week ago

    Busselton, Australia City of Busselton Full time

    City of Busselton | Finance and IT Services Closing date: 25/06/2025 - **Permanent Part Time: 2 days per week**: - **Salary range: $67,525 - $71,909 (pro rata)**: - **Generous superannuation of up to 15.25%**: - **What do our staff love about working with the City?** **Why work for the City**: The City of Busselton is located in the picturesque...

  • Administration/Customer Service Officer

    2 weeks ago

    Busselton, Western Australia Allpest WA Full time $45,000 - $60,000 per year

    At Allpest, our objective is to be the company of choice providing pest management services to Western Australia. Established in 1959, our principal operation and head office is based in Perth, with regional operations in the Northwest and Southwest of the state.Allpest is a member of the Orkin Australia family of brands providing pest controls services...

  • Office Assistant

    4 days ago

    Busselton, Western Australia EthanGrace pty ltd Full time $45,000 - $65,000 per year

    Are you passionate about building a career in Transport & Logistics? Do you thrive in a fast-paced, dynamic environment? Kelavid is seeking an Office Assistant to join our Busselton Depot teamThis is a fantastic opportunity to secure a permanent, full-time role within an established Western Australian logistics company while developing your skills in...

  • Information Access Officer

    2 days ago

    Australia Northern Beaches Council Full time $60,000 - $100,000 per year

    Date: 14 Oct 2025Location: AUCompany: Northern Beaches CouncilDivision: Corporate ServicesBusiness Unit: Governance & Assurance ServicesTitle: Information Access Officer, Permanent - Full-time Role, 35 hours per weekSalary Range: $ to $ per annum + super (subject to skills and experience)Who we are:Stretching from Palm Beach to Manly, the Northern Beaches...

  • Customer Service Officer

    1 week ago

    Collie, Western Australia Shire of Collie Full time $60,000 - $70,000 per year

    Customer Service Officer (Casual Position)The Shire of Collie is seeking a Casual Customer Service Officer. The successful candidate will be based at the Shire of Collie Administration Building, where they'll be the friendly first point of contact for our community.Key responsibilities of the position will include:Frontline Customer Support: Assisting...

  • Information Management Officer

    2 weeks ago

    Australia City of Melville Full time $71,876 - $84,881 per year

    ORGANISATION UNIT:LOCATION:TENURE:CLOSING:SYNOPSIS:Do you love keeping systems running smoothly and helping teams access the right information at the right time? Join the City of Melville as an Information Management Officer and help shape how we manage, store and protect our records across the organisation.You'll manage day-to-day information services...

  • Front Office Receptionist

    6 days ago

    Busselton, Western Australia Bayview Geographe Resort Full time $40,000 - $60,000 per year

    Who we are:Located just minutes from Busselton's town centre and nestled on 27 acres of peaceful beachfront land, Bayview Geographe Resort provides an ideal coastal retreat along the shores of Geographe Bay. Offering direct access to the beach and a variety of accommodation options—from studios to 1, 2, and 3 bedroom villas—it's a popular choice for...

  • Customer Support Officer

    4 weeks ago

    Australia Colac Area Health Full time

    Customer Support Officer (Grade 3), Information Technology, SWARH Employment Type - Permanent Full Time Hours per fortnight - 80 Job Category - Technical - Information Technology/Services - Support the delivery of ICT for public health services across the Barwon and Victorian Southwest Region - Enjoy a work/life balance while helping connect our...

  • Information Officer X 3

    2 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    Role until October with potential for extension in socially conscious organisation - WORK FROM HOME **Your new company** This reputable government department specialises in providing legal assistance to vulnerable members of society. They are seeking multiple Information Officers who are passionate about helping people to join their call centre on a...

  • Payroll Officer

    4 days ago

    Busselton, Western Australia Capecare Full time $40,000 - $120,000 per year

    PAYROLL OFFICER | Busselton | Full-Time | 8:30-4:30 pm.Capecare is acknowledged as a leading not-for-profit provider of aged care and accommodation services for seniors and the aged care community across the South West region of Western Australia.Capecare recognises that people are searching for meaning in their work lives, and finding a workplace that...