Capability Coordinator

20 hours ago

Camberwell, Australia Australian Pharmaceutical Industries Full time

Australian Pharmaceutical Industries Limited (API) is one of Australia's leading pharmaceutical distributors and fastest growing health and beauty retailers. As a Wesfarmers business, API is the parent company of Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics and Priceline Pharmacy.

As one of Australia's favourite health and beauty retailers, Priceline Pharmacy has more than 465 store locations nationally. The brand is renowned for being a playground for Australia's favourite health and beauty products and to receive the warm, caring service and advice from our in-store specialists such as Pharmacists and Beauty Advisors.

**About the role
Are you creative? Do you have experience developing online and face-to-face training? Have you had leadership experience in retail or pharmacy stores as well as in a national support office environment with a focus on learning and development?

We’re searching for a passionate Capability Coordinator to join the Priceline Pharmacy Support Office in Camberwell, Vic. As the Capability Coordinator, you will support the achievement of API and Priceline Pharmacy’s Vision, Values and Strategy, and support the Culture and Capability Manager to develop learning programs that make our store teams feel they matter and confident in their ability to deliver customer care.

Our Support Office teams embody our customer proposition in support of our store teams so that they can deliver ‘everyday moments of care that ensure you feel better'.

**The responsibilities for this role include, but are not limited to:
- Support the creation and delivery of learning with a strong focus to increase store engagement that results in an improved instore culture and team member selling skills
- Take a team member-centric approach to learning that helps them feel they matter and deliver meaningful customer experiences
- Consider the Priceline Pharmacy Brand Belief and strategic pillars when building learning and working with internal and external stakeholders
- Help coordinate and provide administrative support for learning programs
- Build and maintain strong relationships with stakeholders and work with Subject Matter Experts (SMEs) to assist with content creation and delivery of learning
- Work with internal and external stakeholders and SMEs on programs required to assist the continuous focus on building our unique Priceline culture

- Preferred previous experience with development and delivery of learning
- Previous retail experience, ideally in a Retail Manager role with some understanding of pharmacy operations is preferred
- An interest and passion for learning and development of team
- Demonstrated experience in working with business owners/managers to drive business improvement programs as well as develop a high level of customer experience/satisfaction, instore execution excellence and a high-performance team culture
- Experience in developing and maintaining strong relationships with internal and external stakeholders
- Strong written and verbal skills
- Preferred previous experience in face-to-face and virtual facilitation
- Strong organisational skills and an ability to manage conflicting priorities
- Experience developing eLearning modules and with the Microsoft Office suite, including Word, PowerPoint, Teams and Excel

**Education/ Qualifications:
- Minimum 2 years’ experience in a learning and development or similar role is preferred
- Certificate IV in Training and Assessment or relevant higher qualification in Adult Education is highly regarded

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