Customer Engagement Manager

1 week ago

Brisbane, Australia Queensland Health Full time

The role

The role is required to develop and maintain a customer centric communication strategy for eHealth Queensland's projects, products and services, ensuring efficient and effective use of ICT assets within the broader health ecosystem.

**In addition to this you will be responsible for**:

- Lead the overall management of the product development and approval process and help monitor, review and manage the governance of the range of new and existing products across the portfolio.
- Understand customers' current usage of services and products to promote how they could optimise the value they derive, to improve operational efficiency and health outcomes.
- Input to and support the development of customer communication strategy, ensuring eHealth Queensland's ICT projects are engaged with internal and external stakeholders and sustainability of eHealth Queensland's ICT products and services.
- Understand the needs of eHealth Queensland's customers and stakeholders to scope and target customer communications from eHealth Queensland's project delivery.
- Identify opportunities for new, or improvements of existing, products and services through deep understanding of customer needs and customer feedback on current services offered.

Are you right for this role?
- Demonstrated experience in customer/stakeholder engagement, business development and/or communications strategy.
- Proven relationship management skills including the ability to work collaboratively with key internal and external stakeholders to promote and connect customers to relevant products, services and specialist IT expertise to achieve optimal customer and business outcomes within a large complex organisation.
- Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland.
- Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
- High level oral and written communication, reporting skills including the ability to compile complex reports, briefs, correspondence and submissions on behalf of the Director, Customer Value and Engagement.
- Demonstrated high level analytical and problem solving skills, including the ability to identify issues and risks across the branch and work collaboratively with stakeholders to develop solutions.

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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