Cargo Customer Engagement Manager

We\'re on a mission to bring new and uplifting experiences to our guests, transforming flying from simply \'nice\', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we\'ve become famous for. Because when they\'re free to be themselves, they\'re better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview
Work type:

Full-Time (Permanent)

Location:

Brisbane

Job type:

Sales & Business Development, Cargo

12 Sep 2025 E. Australia Standard Time

Cargo Customer Engagement Manager

We\u2019re the airline that\u2019s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It\u2019s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

About Virgin Australia Cargo

Virgin Australia Cargo is a dynamic part of the Virgin Australia Group, delivering reliable and flexible freight solutions across the country. We proudly serve major cargo distributors, corporate clients, and individual customers—with services ranging from general freight to the safe transportation of live animals. With access to specialist cargo terminals at all major Australian airports, we\u2019re equipped to meet a wide variety of shipping needs, ensuring every item is handled with care and precision.

What you\u2019ll be doing:

As the Cargo Customer Engagement Manager, you\u2019ll be at the heart of Virgin Australia Cargo\u2019s customer experience. You\u2019ll lead the charge in strengthening relationships with our cargo clients by driving engagement through innovative product offerings and tailored solutions. Your role will blend strategic oversight with hands-on customer management, as you guide governance and compliance efforts while nurturing a select portfolio of national accounts. This is a unique opportunity to shape how our customers connect with our brand and services, making a real impact in a fast-paced, high-energy environment.

You\u2019ll be great in this role if you:

• Are a whiz with Microsoft Office and love turning data into insights through sharp reporting and analysis
• Bring a solid understanding of business fundamentals and how they connect to customer success
• Have a knack for building strong relationships and communicating with clarity and confidence
• Pride yourself on your attention to detail and your ability to stay organised and plan ahead
• Enjoy solving problems and thinking creatively to find smart solutions
• Know how to manage stakeholders and navigate complex relationships with ease
• Have experience with iCargo software or are keen to learn (bonus points if you already know it)
• Understand the ins and outs of domestic cargo operations—sales, market trends, pricing, and best practices (desirable)
• Have previous experience working with domestic cargo customers (desirable)
• Have had exposure to revenue management and understand how it supports commercial outcomes (desirable)

What you\u2019ll get from us

We\u2019re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We\u2019re all individuals. We love that. That\u2019s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We\u2019re ready to hear from you. Apply now.

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