Night Manager

2 days ago

Gold Coast, Australia The Star Entertainment Group Full time

In this role you will liaise with guests to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay. With excellent communication skills and meticulous grooming, you will be a confident individual with a clear understanding of what it means to deliver a truly unique guest experience.

**Responsibilities**:

- Supervision of the night team and complete training, development, and performance management of these team members
- Represent hotel senior leadership in their absence
- Investigating guest complaints and resolving where possible or reporting unresolved issues as required
- Provide information to guests on all Hotel and Casino activities
- Monitor, evaluate and modify the quality and consistency of service to continuously meet and improve service standards
- Responsible for guest and team safety during night shift
- Perform duties in a safe, secure manner and ensure the cleanliness, safety and security of guest and working areas is maintained

**About you**:

- Previous experience in a management or supervisory position within a hotel environment
- Have a passion for delivering outstanding customer service
- Be confident in issue resolution, problem solving and decision making
- Possess a high level of organisational skills, can prioritise effectively, and meet deadlines
- Demonstrate the ability to lead, coach, counsel, train and motivate a small team
- Possess advanced communication skills
- Possess a high level of competency in Opera, Word, Excel, and Outlook
- Have a strong passion for the Hospitality Industry

**What can we offer you?**

***
- A Permanent, Fulltime position in Gold Coast
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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