Night Manager

5 days ago

Gold Coast, Queensland, Australia The Star Entertainment Group Full time

Would you like to join a world class organisation and a leader within the entertainment industry on the Gold Coast? The Star Gold Coast is currently hiring a Night Manager for our team in our newly opened property, The Dorsett.

In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. Reporting to the Operations Manager, you will coordinate the night operations of the department to ensure an outstanding experience for all customers through the provision of superb service and meticulous attention to detail. You will assist with the supervision, training and development as well as performance management of the night team. You will also conduct investigations regarding guest complaints, finding resolutions and reporting unresolved issues, as well as providing a safe and comfortable stay for your guests within the property. You will be a leader of the hotel team, representing hotel senior leadership in their absence.

**What can we offer you?**
- Free meals provided on every shift
- Discounts across a number of restaurants, hotels and events
- Fresh laundered uniform ready for you daily
- Generous Lifestyle discounts including gym memberships and laundry services
- Ongoing career development, training and courses via The Star Academy
- Diversity & Inclusion Groups including LGBTQI, Gender, Heritage and Indigenous
- An organisation that genuinely values its employee's growth and development

**What are we looking for?**
- Previous management experience within a 5-star establishment
- Availability to work between the hours of 11pm - 7:30am over a 7-day roster
- Good keyboard skills with knowledge of hotel check-in systems (Opera, Fidelio
- highly regarded)
- The ability to speak a second language (highly regarded but not essential)
- Possess a high level of organisational skills, have the ability to prioritise effectively and meet deadlines
- High level communication and performance management skills

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ's at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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