Account Executive

We are seeking a driven and results-oriented Mid-Market Account Executive to focus on expanding our current customer base in the Communications Platform as a Service (CPaaS) industry across ANZ. This role is crucial for managing a book of strategic mid-market customers, driving deep revenue growth within that book of business through cross-sell/ up-sell and new POVs and establishing lasting relationships with key stakeholders.
**Key responsibilities**:

- Clearly Identify and set strategy for an existing book of mid-market clients across ANZ, effectively positioning our CPaaS solutions to meet their communication needs.
- Conduct thorough market research to understand the competitive landscape and identify opportunities for growth within the existing clients.
- Build and maintain strong relationships with key decision makers and be a strategic advisor to their growth using our products and services.
- Collaborate with marketing and product teams to tailor solutions that meet specific client requirements and enhance customer experience.
- Achieve and exceed sales quotas through proactive outreach, networking, and strategic account management.
- Maintain accurate records of sales activities, pipeline, and forecasts in the CRM system to track progress and inform strategy.
- Hyper focused on client account growth and customer-centric mindset.
- Proven experience in sales, preferably within the CPaaS, technology, or telecommunications industries.
- Strong understanding of mid-market dynamics and the ability to engage with diverse clients.
- Excellent communication, negotiation, and interpersonal skills.
- Self-motivated and results-oriented, with a strong desire to succeed in a competitive environment.
- Operates at a highly transactional pace and understands customer needs at an intimate level.
- Ability to think “outside the box” to drive meaningful growth within the book of business.
- Uses internal relationships to exceed customer expectations and provide support to the team.
- Engages and persuades mid
- level to senior level management. Builds the right level of trust within the organisation.
- Must have the ability to see patterns and deconstruct problems to develop solutions.
- Identify multiple causes, effects and customer solutions.
- Customer centric mindset, with the ability to interface with support team on a daily basis.
- Utilizes Salesforce, proposal tools, and other sales utilities.
- Bachelor’s degree in business, technology, or a related field is preferred.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
**We value our team by offering**:

- WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
- PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
- TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.