Franchise Hotel

_This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._

**About Us**

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

At voco, everyone’s a host.

Recently opened and transitioned to Franchise, voco, Melbourne Central is a beautifully appointed new venue of 252 rooms in the heart of the CBD. A design lead property, the hotel boasts dramatic archways, gold accents and a warm and contemporary finish. When our guests take a moment to appreciate its beauty, they may gaze out from our rooftop balcony, with an enviable view of many of Melbourne’s iconic landmarks or be hosted in our BlackSmith Brassiere and Bar for the perfect cocktail or early morning espresso.

Wouldn't you want to be a part of this

**Your day to day**

Reporting to and working closely alongside the Night Manager the Night Auditor will be accountable for the delivery of an exceptional guest experience in all areas of the Front Office ensuring our guests feel welcomed and subtlety delighted throughout their stay.

As Night Auditor you will deliver this through assisting with all aspects of the Front Office as well as ensuring revenue is balanced and accounted for. You will collaborate with all other departments to ensure a seamless guest experience. You will also have a heightened sense of security and capability in an emergency, ensuring our guest feel relaxed and safe at all times

We are so proud of our hotel, and to ensure it is always shown at its best, you will conduct regular visual audits, keeping all public areas safe and secure for guests and colleagues. Collaborating with all other departments will be essential in making our guests’ experience unique, seamless and memorable - Reliably Different.

**What we need from you**

You will be comfortable in the role of Chief Host, leading our warm and welcoming service style from the front collaborating with operations team to ensure a seamless overnight service to all guests

You will have a strong knowledge of current hotel systems including Opera, Concerto, HUB and Shiji infrasys, and your warm and approachable communication style is what you are most known for.

You will be highly numerate and known for your accuracy and problem-solving skills. Cool under pressure you are a strategic and careful thinker able to prioritise multiple deadlines and priorities.

You hold Valid Certifications including Responsible Service of Alcohol and First Aid certifications as well as current drivers licence and are required and know that flexibility in this role is key - late night, weekend and holiday shifts are all part of the job.

**What we offer**

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with competitive pay and extra benefits including birthday leave, and the always-popular hotel perks like accommodation and food & beverage discounts. Your career journey will be reinforced through our development programs, e-learning and supportive and collaborative team environment where “true hospitality” is celebrated.

We are proud to be IHG and we know you will be too.

**Salary**: From $1.00 per year

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)